Tammie Courtney
Summary
Results-driven project manager with extensive experience in coordinating complex timelines and managing multiple projects simultaneously. Demonstrated leadership and problem-solving abilities lead to successful project completions and enhanced client satisfaction. Expertise spans print, mail, fulfillment, warehousing, and billing operations, consistently delivering projects on time and within budget. Strong team leadership and exceptional client service skills contribute to high levels of client retention and satisfaction.
Overview
18
18
years of professional experience
31
31
Years of excellent customer service
Work History
Project Manager, Client Services
Smart Source, LLC Kaye-Smith
Renton, Washington
01.2025 - 07.2025
- Coordinated project timelines, ensuring timely completion of deliverables across multiple projects.
- Managed simultaneous projects with competing deadlines to meet organizational objectives.
- Maintained comprehensive records for all project documents, including specifications and invoices.
- Facilitated resource allocation across departments and teams to enhance project success.
Project Manager, Client Services
Kaye-Smith
Renton, Washington
07.2017 - 01.2025
- Executed core responsibilities and daily tasks to enhance client support efficiency.
- Supported sales team members in driving growth and development initiatives.
- Maintained accurate inventory records, preventing stock shortages and meeting client needs.
- Coordinated with multiple clients concurrently to deliver exceptional service and resolve issues promptly.
- Implemented best practices to streamline workflows and enhance operational efficiency.
- Cultivated strong relationships with clients, vendors, and internal departments through proactive engagement and support.
Project Manager, Client Services
DCG One
Seattle, Washington
03.2016 - 07.2017
- Managed resource allocation to ensure optimal project delivery and efficiency.
- Developed project documentation including scopes, schedules, and status reports.
- Identified potential risks associated with projects and developed mitigation strategies.
- Resolved conflicts in a timely manner to ensure smooth functioning of projects.
Client Service Representative
Kaye-Smith
Renton, Washington
06.2007 - 07.2017
- Employed positive telephone etiquette to warmly greet customers and identify issues.
- Personalized client experiences by addressing unique needs and providing tailored information.
- Proactively resolved issues and maintained satisfaction through follow-up calls and emails.
- Demonstrated strong listening skills and empathy towards customer needs and concerns.
- Handled incoming calls regarding billing inquiries, technical issues, and product concerns.
- Researched discrepancies to correct problems, preventing key account losses.
Education
Costa Mesa High School
Costa Mesa, CASkills
- Customer service excellence
- Project management
- Time management
- Oral and written communication
- Team collaboration
- Leadership
- Problem solving
- Attention to detail
- Self-motivated
- Quick learner
Timeline
Project Manager, Client Services
Smart Source, LLC Kaye-Smith
01.2025 - 07.2025
Project Manager, Client Services
Kaye-Smith
07.2017 - 01.2025
Project Manager, Client Services
DCG One
03.2016 - 07.2017
Client Service Representative
Kaye-Smith
06.2007 - 07.2017
Costa Mesa High School