Tammie Downing

• Assists sales with Licensing and Pricing strategies in Excel

• Creating and updating sales quotes
  • Receive and Process orders
  • Coordinates and assisst with Partner transactions (Global Footprints, DLT)
  • Ensures Order Accuracy
  • Resolves rejected orders, working with Finance, Sales, and/or Customers as needed
  • Sends order confirmation communications to customers
  • Assists sales with software forecasting schedule
  Finance
  • Sends Vendor Purchase Orders
  • Reconciles End-of-Month Software Forecast to Billings
  • Completes requested documentation from customers – COI, Vendor Forms, ACH Forms, W-9
  Operations
  • Creates and updates Adept Salesforce contracts and assets
  • Generates and sends Customer Authorization Codes for orders and Customer Portal Requests
  • Receives and handles or forward Ring Group Voicemails
  • Receives and distributes faxes

• Answered 200 (avg.) calls per day.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Answered and directed incoming calls using multi-line telephone.
• Assist in submitting lab work and prescriptions.
• Compiled physical and digital documents, charts and reports.
• Assessed incoming emergencies and determined order of importance.
• Provide information on insurance companies and financial assistance.
• Trained 10 new hires on company specific policies and procedures.
• Manage customers expectations and kept them informed of any scheduling delays.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Processed payments and updated accounts to reflect balance changes.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Sorted invoices for accounting department by date stamping and filing by vendor code.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Filed paperwork for accounts receivable and credit card statements.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Relayed orders to kitchen via point-of-sale register system.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Monitored dining area to assess server capacity and estimate wait times.

• Kept operations in compliance with food safety regulations.
• Assisted in management of accounts payable and accounts receivable.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
• Managed shifts, overseeing between 3-10 employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Obtained ServSafe Alcohol RBS Certification.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Trained new employees to perform duties.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Managed shifts, overseeing 15 employees.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Managed schedules of team 15 personnel to keep shifts properly staffed.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.