David Crost
Dixon,IL
Summary
A strong believer and practitioner of driving results through continuous improvement of processes, positive and constructive engagement with teams, and approaching all challenges with an open mind and desire to learn and improve.
Overview
17
17
years of professional experience
Work History
Sales Operations Specialist
Bunzl Retail
12.2020 - Current
- Streamlined sales order processing through effective use of ERP systems.
- Coordinated cross-functional communication to enhance workflow efficiency.
- Analyzed sales data to identify trends and inform strategic decisions.
- Developed training materials for onboarding new team members in sales processes.
- Implemented process improvements that reduced order fulfillment time significantly.
Assistant Manager Operations
Nordstrom
09.2016 - 12.2020
- Responsible for hiring, scheduling, and direct management of the store receiving, fulfillment, shipping, stock, and inventory control teams
- Management of up to 100 employees during peak seasons
- Oversee the fulfillment, quality control, and shipping of ecommerce and in store customer orders
- Develop and implement process improvements
- Ensure all package carriers are meeting agreed upon standards and adhering to pick-up times
- Support store operations such as product markdowns, receiving and preparing incoming merchandise, and overseeing the two yearly physical inventories
- Evaluate and coach team performance
Shipping Associate
Nordstrom
05.2014 - 09.2016
- Responsible for quality control, packing, and shipping of customer orders
- Assisted operations manager in handling of customer issues
Stock Associate
Nordstrom
11.2012 - 05.2014
- Received and prepared merchandise for the sales floor
- Organized and maintained merchandise storage areas
- Assisted sales teams with product markdowns and sale preparations
Lead Prospector
Sonitrol Security
01.2009 - 11.2012
- Generated leads for the sales team
- Reached out to potential customers through email campaigns
Education
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Northern Illinois University
DeKalb, IllinoisFashion/Apparel Design
Harper College
Palatine, Illinois05.2012
Skills
- Creative problem solving
- Active listening
- Teamwork
- Training and development
- Time management
- Strong motivator
ADDITIONAL INFORMATION
- Participated in Kaizen events to bring about process improvement
- Familiar with the 5S principles
- Experienced in analyzing performance results through Tableau reporting
Timeline
Sales Operations Specialist
Bunzl Retail
12.2020 - Current
Assistant Manager Operations
Nordstrom
09.2016 - 12.2020
Shipping Associate
Nordstrom
05.2014 - 09.2016
Stock Associate
Nordstrom
11.2012 - 05.2014
Lead Prospector
Sonitrol Security
01.2009 - 11.2012
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Northern Illinois University
Fashion/Apparel Design
Harper College