Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Pages
Timeline
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Tammie Hackett

Jacksonville,FL

Summary

Recruiting Manager knowledgeable about the full lifecycle of recruiting and adept at working with hiring managers to determine the best strategies to meet hiring needs and maintain branding strategies. Effective at evaluating and selecting optimal advertising channels to attract desired candidates. Well-versed in job boards and online recruiting techniques.

Overview

22
22
years of professional experience

Work History

Recruiting Manager | Client Relations Manager

Gravity Financial
04.2021 - Current
  • Founded the agency's hiring division and collaborated with management to restructure the hiring procedure.
  • Developed a comprehensive process for increasing applicant flow, attracting new hires, and optimizing onboarding effectiveness.
  • Measured and reported on recruitment metrics to track recruitment efforts, successes, and failures to identify areas needing improvement.
  • Developed relationships with recruitment agencies and other external partners to expand organizational reach and identify potential candidates.
  • Through strategic planning, program management, and recruiting top talent, achieved staffing objectives
  • Provided Client services for $1M client portfolio

Customer Service Supervisor | Sales Representative | Project Manager

Vonnie Wiggins State Farm
03.2017 - 04.2021
  • Supervised and coached a 6 member service team to deliver professional and exemplary service while adhering to set agency service models.
  • Actively supported service associates by coaching day-to-day tasks, quickly responding to questions via phone and email, and finding appropriate solutions to customer issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Developed and maintained strong relationships with a customers to maintain loyalty and satisfaction.
  • Created strategies to grow revenue through personalized client policy reviews.
  • Managed multiple agency projects, improving the overall effectiveness of the organization.

Customer Service Manager

Jacksonville Aviation Authority (4-airport system)
01.2002 - 05.2007
  • Hired immediately following September 11th to establish Jacksonville Airport Authority’s Customer Service Department
  • Successfully managed and established performance goals for 24 professionals who assumed ownership in organizing and overseeing JAA assignments to drive operational excellence.
  • Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.
  • Partnered with JAA stakeholders to find solutions to customer service problems, defuse escalating situations, and uncover inefficiencies at JAA
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Education

Bachelor of Science - Mass Communications

University of Missouri – St. Louis, MO
St Louis, MO

Skills

  • Performance Management
  • Strategic Planning
  • Training, Mentoring and Coaching
  • Strategic Partnerships and Alliances
  • Process Design and Improvement
  • Data Analytics and Reporting
  • Interviewing
  • Talent Acquisition
  • Interviewing Abilities
  • Applicant Tracking Systems Proficient
  • Recruitment Strategies
  • Employee Relations
  • Management Support

Accomplishments

  • Developed Recruiting Department.
  • Overhauled the company's recruitment process, increasing applicant flow by 233%.
  • Improved the company's presence across social media, career fairs, and job boards by 75%.





Pages

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Timeline

Recruiting Manager | Client Relations Manager

Gravity Financial
04.2021 - Current

Customer Service Supervisor | Sales Representative | Project Manager

Vonnie Wiggins State Farm
03.2017 - 04.2021

Customer Service Manager

Jacksonville Aviation Authority (4-airport system)
01.2002 - 05.2007

Bachelor of Science - Mass Communications

University of Missouri – St. Louis, MO

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Tammie Hackett