Tammie Humann
Customer Service
Burlington,WI
Some men see things the way they are, and ask why.
I dream of things that never were, and say why not.
Robert Kennedy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
8
8
Certificates
Work History
Retail Parts Professional
Advance Auto Parts
Abbotsford, WI
05.2022 - 05.2023
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Lead Cook
Sunrise Senior Living
Park Ridge, IL
01.2019 - 09.2021
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cook
Sunrise Senior Living
09.2018 - 10.2019
- Communicated closely with servers to fully understand special orders for Residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cafeteria Cook
Aurora Medical Center Kenosha
Kenosha, WI
02.2016 - 03.2017
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
Diet Clerk
Aurora Medical Center Kenosha
Kenosha, WI
07.2006 - 02.2016
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Developed and maintained accurate nutrition records and databases.
- Directed and evaluated kitchen and food service staff.
- Participated in medical staff meetings and other committees related to nutrition care.
- Maintained confidential patient information in compliance with company policies and regulatory requirements.
- Utilized epic system to ensure diet orders and allergy warnings were being followed.
Co Manager
Pilot Flying J
07.2005 - 07.2006
- Demonstrated conflict management skills while supervising employees.
- Communicated with customers to answer questions or concerns.
- Observed staff confirm safety and quality standards.
- Accurately monitored inventory levels in order to accurately order supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
General Manager
LONG JOHN SILVERS
Kenosha, WI
03.2004 - 04.2005
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Manager, Customer Service
Long John Silver's
Kenosha, WI
09.1998 - 05.2006
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Equivalency -
01.2005 - 01.2005
Skills
Policies & ProceduresSkill DevelopmentEnglishData EntryAttention to DetailAccount ManagementInterpersonal SkillsCustomer Service OperationsAdministrative AssistanceTraining and Development (HR)
Service knowledge
Complaint resolution
Staff education and training
Team collaboration
Technical Support
Interpersonal communication skills
Problem solving strength
Systems and software programs
Client Service
Customer Relations
Expense reporting
Revenue Generation
Product promotions
Account development
Performance improvement
Strategic planning
Retention strategies
Records management
Account servicing
Network development
Relationship building
Sales forecasting
Sales expertise
Account management
Service standard compliance
Andriod
Tablets
Inter-department collaboration
Customer Relationship Management Software (CRM)
Soft skills
Emotional Intelligence
Microsoft Office
Phone Etiquette
Goal Setting
Proficient in [Software]
Certification
Redentias of Ministry, Universal Life Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Parts Professional - Advance Auto Parts
05.2022 - 05.2023
Lead Cook - Sunrise Senior Living
01.2019 - 09.2021
Cook - Sunrise Senior Living
09.2018 - 10.2019
Cafeteria Cook - Aurora Medical Center Kenosha
02.2016 - 03.2017
Diet Clerk - Aurora Medical Center Kenosha
07.2006 - 02.2016
Co Manager - Pilot Flying J
07.2005 - 07.2006
John Adams Virtual High School - High School Equivalency,
01.2005 - 01.2005
General Manager - LONG JOHN SILVERS
03.2004 - 04.2005
Assistant Manager, Customer Service - Long John Silver's
09.1998 - 05.2006