Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
Tammie Humann

Tammie Humann

Customer Service
Burlington,WI
Some men see things the way they are, and ask why. I dream of things that never were, and say why not.
Robert Kennedy

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience
8
8

Certificates

Work History

Retail Parts Professional

Advance Auto Parts
Abbotsford, WI
05.2022 - 05.2023
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Lead Cook

Sunrise Senior Living
Park Ridge, IL
01.2019 - 09.2021
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Cook

Sunrise Senior Living
09.2018 - 10.2019
  • Communicated closely with servers to fully understand special orders for Residents.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cafeteria Cook

Aurora Medical Center Kenosha
Kenosha, WI
02.2016 - 03.2017
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.

Diet Clerk

Aurora Medical Center Kenosha
Kenosha, WI
07.2006 - 02.2016
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Developed and maintained accurate nutrition records and databases.
  • Directed and evaluated kitchen and food service staff.
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Maintained confidential patient information in compliance with company policies and regulatory requirements.
  • Utilized epic system to ensure diet orders and allergy warnings were being followed.

Co Manager

Pilot Flying J
07.2005 - 07.2006
  • Demonstrated conflict management skills while supervising employees.
  • Communicated with customers to answer questions or concerns.
  • Observed staff confirm safety and quality standards.
  • Accurately monitored inventory levels in order to accurately order supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

General Manager

LONG JOHN SILVERS
Kenosha, WI
03.2004 - 04.2005
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Assistant Manager, Customer Service

Long John Silver's
Kenosha, WI
09.1998 - 05.2006
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

High School Equivalency -

John Adams Virtual High School
01.2005 - 01.2005

Skills

Policies & Proceduresundefined

Certification

Redentias of Ministry, Universal Life Church

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Parts Professional - Advance Auto Parts
05.2022 - 05.2023
Lead Cook - Sunrise Senior Living
01.2019 - 09.2021
Cook - Sunrise Senior Living
09.2018 - 10.2019
Cafeteria Cook - Aurora Medical Center Kenosha
02.2016 - 03.2017
Diet Clerk - Aurora Medical Center Kenosha
07.2006 - 02.2016
Co Manager - Pilot Flying J
07.2005 - 07.2006
John Adams Virtual High School - High School Equivalency,
01.2005 - 01.2005
General Manager - LONG JOHN SILVERS
03.2004 - 04.2005
Assistant Manager, Customer Service - Long John Silver's
09.1998 - 05.2006

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