Summary
Overview
Work History
Education
Skills
Timeline
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Tammie Hurd

Oklahoma City,OK

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Professional Driver

Stevens Trucking
04.2023 - 03.2025
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company''s safety record with consistent adherence to traffic laws and regulations.

Professional Driver

Harris Baking Company
06.2020 - 04.2023
  • Delivered goods and products to customer on time and in excellent condition.
  • Obtained signatures from customers upon delivery of goods.
  • Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.

CNA

Regency Hospital Company LLC
04.2019 - 03.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

DSP/Caregiver

Elizabeth Richardson Center
04.2016 - 05.2017
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Overnight Team Lead

Walgreens
10.2012 - 12.2016
  • Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
  • Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
  • Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
  • Enhanced employee retention through supportive leadership and prioritizing open communication channels.

Cashier/Beauty Sales Advisor

Sallys Beauty Supply
10.2010 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Foothill High School
Bakersfield, CA
06-1996

Skills

  • Customer satisfaction measurement
  • Paperwork processing
  • Key holder experience
  • Receiving support
  • Strong work ethic
  • Self-motivation and discipline
  • Basic computer literacy
  • Flexible schedule availability
  • Time management

Timeline

Professional Driver

Stevens Trucking
04.2023 - 03.2025

Professional Driver

Harris Baking Company
06.2020 - 04.2023

CNA

Regency Hospital Company LLC
04.2019 - 03.2020

DSP/Caregiver

Elizabeth Richardson Center
04.2016 - 05.2017

Overnight Team Lead

Walgreens
10.2012 - 12.2016

Cashier/Beauty Sales Advisor

Sallys Beauty Supply
10.2010 - 02.2012

High School Diploma -

Foothill High School

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