Eaglesoft, Revenuwell, Dentrix, Microsoft 365
Tammie Levit
Customer Success Manager
Katy,TX
Summary
Detail-oriented professional with a strong focus on customer support, process optimization, and team leadership. Proven ability to enhance operational efficiency and improve client satisfaction through effective relationship building. Seeking a remote customer support or customer success role where I may make a genuine impact by creating meaningful, personalized customer experiences, build lasting relationships, and go above and beyond to support customers with empathy and care in a remote environment.
Overview
25
25
years of professional experience
Work History
Office Manager
Thompson Dental Group
10.2014 - Current
- Managed daily operations of a high-volume office, ensuring efficient workflows and excellent customer experience
- Handled a large volume of inbound calls, emails and client inquiries while maintaining professionalism and responsiveness
- Maintained accurate customer records and documentation using digital management systems
- Resolved customer concerns and complaints, improving satisfaction and retention
- Trained and onboarded new team members on systems, processes and service standards
- Coordinated scheduling, calendars and resource allocation to maximize operational efficiency
- Implemented process improvements to streamline communication, billing and data management
- Supported leadership with reporting, documentation and operational insights
Treatment Coordinator
Lepow Dental
11.2012 - 10.2014
- Communicated treatment plans and financial options clearly to patients, improving case acceptance
- Verified insurance coverage and managed detailed patient financial data
- Generated and maintained reports to track patient follow-ups and engagement
- Built strong relationships with patients through clear communication and support
Front Desk Supervisor
Chris Perkins, D.D.S.
01.2011 - 11.2012
- Supervised daily front desk operations and ensured high-quality customer service delivery
- Trained and mentored front desk staff, enhancing customer service skills and team efficiency.
- Implemented process improvements to reduce patient wait times and streamline administrative tasks.
- Managed patient inquiries and concerns, fostering positive relationships through effective communication.
Receptionist/Administrative Assistant
Speecharoos, LLC
03.2009 - 01.2011
- Provided front-line customer support for patients and families
- Communicated effectively with clients, addressing inquiries and resolving issues promptly.
- Managed scheduling, maintained accurate records and office communications
- Supported clinical staff with organized documentation and preparation
- Delivered compassionate, patient-focused service in a fast-paced environment
- Coordinated office supply inventory, facilitating timely procurement and cost-effective management.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Customer Support & Client Relations
- Data Entry & Database Management
- CRM & Office Software Systems
- Process Improvement & Workflow Optimization
- Scheduling & Operations Coordination
- Team Leadership & Training
- Problem Solving & Conflict Resolution
- Relationship Building
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you want something different, you are going to have to do something different."
Jack Canfield
Timeline
Office Manager
Thompson Dental Group
10.2014 - Current
Treatment Coordinator
Lepow Dental
11.2012 - 10.2014
Front Desk Supervisor
Chris Perkins, D.D.S.
01.2011 - 11.2012
Receptionist/Administrative Assistant
Speecharoos, LLC
03.2009 - 01.2011
High School Diploma -
Westfield High School