Tammie Lotspeich
Columbia,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Housekeeper
Merry Maids
Columbia, MO
09.2022 - Current
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Pharmacy Technician
Legacy Drugstore
Wright City, MO
06.2022 - 08.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
PHARMACY TECHNICIAN
CVS PHARMACY
Wright City, MO
11.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
ASSISTANT MANAGER
Dairy Queen Grill & Chill
Wright City, MO
06.2018 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
HIGH SCHOOL DIPLOMA -
Wright City High School
Wright City, MO05.2019
Associate of Business Administration -
St. Charles Community College
St. Charles, MoSkills
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Time Management
Timeline
Housekeeper
Merry Maids
09.2022 - Current
Pharmacy Technician
Legacy Drugstore
06.2022 - 08.2022
PHARMACY TECHNICIAN
CVS PHARMACY
11.2020 - 06.2022
ASSISTANT MANAGER
Dairy Queen Grill & Chill
06.2018 - 10.2020
HIGH SCHOOL DIPLOMA -
Wright City High School
Associate of Business Administration -
St. Charles Community College
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