Tammie Manning
Englewood,FL
Summary
Seasoned Lead Driver with a proven track record at PODS Moving & Storage, enhancing route efficiency and elevating customer satisfaction. Expert in driver training and critical thinking, I excel in team leadership and safe driving. Recognized for superior professionalism. I consistently deliver results, evidenced by exceptional service accolades, and a commitment to continuous improvement. I also have management experience from working in the operating room and later being promoted to Supervisor where I acted as a liaison between the operating room and sterile processing area and was in charge of 17 employees at Sarasota Memorial Hospital from 1997 to 2005.
Overview
9
9
years of professional experience
Work History
Lead Driver
PODS Moving & Storage
Venice, FL
05.2020 - Current
- Supervised and trained new drivers in safe driving techniques and company policies.
- Resolve customer complaints promptly and professionally.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Demonstrate professional conduct with clients to deliver outstanding customer service.
- Ensure that all vehicles are inspected and maintained properly.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Provided support to drivers during their route if needed.
- Assisted drivers with troubleshooting mechanical issues with vehicles.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Monitored driver performance, providing feedback when necessary.
- Manage relationships with vendors such as fuel suppliers, mechanics.
- Log deliveries, drop-off times and special conditions in company system.
- Inspect vehicles for mechanical items and safety issues prior to departures.
- Drive vehicles to transport materials to and from residences, offices, and industrial yards.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Manage inventory and supplies to ensure that materials are available when needed.
- Conduct routine maintenance and repairs on mechanical systems and industrial equipment.
- Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.
- Maintain updated knowledge through continuing education and advanced training.
Truck Driver
Davis Express
Starke, FL
02.2020 - 09.2020
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Managed personal driving time according to Hours of Service regulations.
- Reacted decisively and quickly to protect spoilage.
- Hooked and unhooked trailers from tractor and converter dollies.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Worked well with dispatchers to communicate route and schedule changes.
- Recorded expenses and maintained receipts.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Verified load against shipping papers to ensure accuracy of shipment.
- Obtained signatures needed to complete and process paperwork.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
Truck Driver
Prime Trucking
Springfield, MO
12.2015 - 01.2019
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Reported delays, accidents or other traffic incidents to dispatch office immediately.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Logged driving hours and fuel usage data on time to keep reports current.
- Processed shipment documents neatly and efficiently for each load.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Contacted customers prior to delivery to coordinate delivery times.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Worked effectively in team environments to make the workplace more productive.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Provided feedback on employee performance based on observed results during training sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Adapted teaching methods according to the needs of individual learners or groups.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date knowledge of industry trends and best practices.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Science - Surgical Technology
SCTI
Sarasota, FL06-1997
Skills
- Driver training
- Critical thinking aptitude
- Team leadership qualities
- Interpersonal relationship building
- Safe driving techniques
- Adaptable Decision-making
- Professionalism and punctuality
- Strong communication skills
- Route planning expertise
- Efficient multitasking
Timeline
Lead Driver
PODS Moving & Storage
05.2020 - Current
Truck Driver
Davis Express
02.2020 - 09.2020
Truck Driver
Prime Trucking
12.2015 - 01.2019
Associate of Science - Surgical Technology
SCTI