Tammie McKinnon
Jasper,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restraunt/Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Believe in being a team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ol'Millers
Jasper, TX
01.2021 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special order{ options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Boosted sales revenue by skillfully promoting diverse New Products received in store.
Server
MVPs
Jasper, TX
01.2020 - 04.2020
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Prepared beverages and filled food orders for customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification to enforce age regulations for alcoholic beverages.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Personal Care Assistant
Private Home
Jasper, TX
06.2019 - 12.2019
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Customer Service Cashier
Ol Millers
Jasper, TX
01.2018 - 07.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Shift Manager
Pizza Hut
Livingston, TX
07.2017 - 12.2017
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Certified Server Trainer
Cheddars Scratch Kitchen
Baytown, TX
08.2015 - 07.2017
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Conducted small group or individual instruction to meet learning styles of participants.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Initiated guidelines for standard operation of serving .
Education
GED -
Jasper High School
Jasper, TXSkills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Multitasking and Prioritization
- Order and Refund Processing
- Data Entry and Maintenance
- Scheduling
Certification
TABC/Food handler certified
Timeline
Customer Service Representative
Ol'Millers
01.2021 - Current
Server
MVPs
01.2020 - 04.2020
Personal Care Assistant
Private Home
06.2019 - 12.2019
Customer Service Cashier
Ol Millers
01.2018 - 07.2019
Shift Manager
Pizza Hut
07.2017 - 12.2017
Certified Server Trainer
Cheddars Scratch Kitchen
08.2015 - 07.2017
GED -
Jasper High School