Tammie Perry
Patient Services Specialist
17817 Coit Rd apt. 12004,TX
Summary
As an experienced friendly healthcare professional. It has always been my goal to use my medical knowledge and skills to help patients. I believe that my Compassion and Empathy for patients makes me a great candidate for this position. I would love the opportunity to put my experience and skills to work for you.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
Baylor Scott & White Hospital/Irving
10.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Service Specialist
Baylor Scott & White/Dallas Diagnostic Association
01.2022 - 10.2023
- Assist with patient duties to include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
- Arrange follow-up visits, referral appointments and confirm patients appointments within Epic system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed over 50 patient registration process, confirming data accuracy and completeness.
- Trained new staff on filing, phone etiquette and other office duties.
Accounts Receivable Specialist
Optum360
10.2015 - 12.2021
- Reviewed over 50 accounts on monthly basis to assess aging and pursue collection of funds.
- Responsible for ROI role and clearing new claims edits in Epic system as well as managing cash-flow functions and collection of overdue accounts.
- Analyzed and reduced over 50 volume of outstanding invoices.
- Made outbound calls to payors and customers to discuss and resolve claim needs.
Phlebotomist
Texas Oncology-Dallas/Medix
09.2014 - 07.2015
- Managed over 50 incoming customer calls per day from physicians and nurses, to perform venipunctures and finger sticks on all cancer patients
- Performed customer service and clerical duties by logging patients information and recorded results into system using (EMR) and (Excel).
- Performed Medical Assistant duties, such as administering injections, urinalysis, vital signs and assist with office procedures.
Customer Service Representative/Lab Processor
Texas Health Physician Group/THR Medical Edge
01.2010 - 09.2014
- Answered all incoming calls from physicians, nurses and clinic personnel to solve patients testing issues.
- Reviewing requisitions and calling clinics for correct patients information, ICD-9 codes and lab tests.
- Receive, process and prepared blood specimens for testing.
- Participated in physical inventory counts every month.
Education
Associate Degree - Legal Administrative Assistant
Executive Secretarial School
Dallas, TX 01.2003 - 06.2005
High School Diploma -
Douglas High School
Oklahoma City, OK 05.1993 - 06.1993
Skills
Appointment Scheduling
Good Telephone Etiquette
Written Communication
Clerical Support
Attention to Detail
Patient greeting
Customer Relations
Data Entry and 10-Key
Timeline
Patient Care Technician
Baylor Scott & White Hospital/Irving
10.2023 - Current
Patient Service Specialist
Baylor Scott & White/Dallas Diagnostic Association
01.2022 - 10.2023
Accounts Receivable Specialist
Optum360
10.2015 - 12.2021
Phlebotomist
Texas Oncology-Dallas/Medix
09.2014 - 07.2015
Customer Service Representative/Lab Processor
Texas Health Physician Group/THR Medical Edge
01.2010 - 09.2014
Associate Degree - Legal Administrative Assistant
Executive Secretarial School
01.2003 - 06.2005
High School Diploma -
Douglas High School
05.1993 - 06.1993