Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

TAMMIE L POWELL

Conley,GA

Summary

Well-trained and Proficient Freight Forwarder Coordinator (Export and Import) offering 20 years of dedicated customer service and support to local and international clients . Multi-talented with a skillset to determine issues / problems and resolve without delay Dependable and reliable with a strong communication background when interacting with agents, customers, and transportation carriers.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Lead Export Administrative Associate

UPS Supply Chain
Morrow, GA
07.2022 - Current
  • Prepared and processed export documentation according to customs regulations, laws and procedures.
  • Processed shipments received from vendors according to established protocols.
  • Coordinated product shipments from point of origin to destination.
  • Facilitated communication between customers and overseas partners to maintain efficient operations.
  • Request and compile necessary customs documents (ei. commercial invoices and packing list, shipping instructions).
  • Coordinated and track daily shipments with proper documentations for releases.
  • Schedule and book transportations for multiple shipments per week.
  • Adhere and maintain standard operating procedures for every customer's account.
  • Provided customer service support for inquiries, complaints, and returns.
  • Cross-trained new hires on FCL/LCL operations, policies and procedures
  • Built relationships with customers by providing friendly customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Supported management team to facilitate task completion and meet performance goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Lead Import Administrative Associate

UPS Supply Chain Solutions
Newark, NJ
08.2005 - 06.2022
  • Prepared and processed import documentation according to customs regulations, laws and procedures.
  • Developed and maintained relationships with overseas partners.
  • Coordinated the importation of products from multiple countries.
  • Ensured all necessary documentation was completed accurately and in a timely manner.
  • Liaised with freight forwarders to facilitate efficient transportation methods.
  • Assisted in resolving customer service issues related to imports.
  • Communicated regularly with customers regarding order status updates.
  • Collaborated with vendors to ensure timely delivery of imported goods.
  • Handled shipment coordination for products beginning in country of origin and ending at final destination.

Transportation Dispatcher

UPS Supply Chain Solutions
Lyndhurst, NJ
09.2003 - 08.2005
  • Managed 50 + independent agents of several warehouses throughout the New England States
  • Received and processed customer orders for transportation services for Hewlett Packard, IBM , Dell and GE Medical parts
  • Responsible for dispatching orders in a 7 minute window, very fast pace environment
  • Monitored drivers' progress and updated customers on their shipment status.
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.

Education

Associate of Arts - Accounting And Business Management

Fairleigh Dickinson University
Teaneck, NJ
05.1990

Skills

  • Strong Organizational Skills
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Problem Resolution
  • Adaptive Team Player
  • Self-directed
  • Experienced in Microsoft Office Suite
  • Shipment Scheduling
  • Data Management
  • Payment Processing
  • Confidentiality
  • Customer Service

Certification

  • Cargo Wise Certified - 2024
  • UPS Hazmat Certified - 2012 to present
  • Appointed Freight Cashier - 2016 to 2022

Affiliations

  • Member of Trustee Board of Saint James AME Church Newark, NJ
  • Member of the Hospitality Board Saint James AME Church Newark, NJ

Timeline

Senior Lead Export Administrative Associate

UPS Supply Chain
07.2022 - Current

Lead Import Administrative Associate

UPS Supply Chain Solutions
08.2005 - 06.2022

Transportation Dispatcher

UPS Supply Chain Solutions
09.2003 - 08.2005

Associate of Arts - Accounting And Business Management

Fairleigh Dickinson University

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