Tammie Tipton
Spokane Valley,WA
Summary
Proven professional with extensive experience in high-stress dispatch roles at Legacy Heating & Air Conditioning, adept at managing emergencies and resolving conflicts. Excelled in data entry and customer relations, enhancing database accuracy and fostering strong relationships. Demonstrated exceptional ability to maintain seamless workflow and ensure timely assistance, significantly improving operational efficiency. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
9
9
years of professional experience
Work History
Commercial Dispatcher
Legacy Heating & Air Conditioning
11.2022 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
HVAC Dispatcher
Trademark
05.2019 - 11.2022
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Accounts Receivable Clerk
Burkes DKI
04.2015 - 05.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Education
Office Administration And Word Processing -
Interface College
Spokane, WA06.1997
High School Diploma -
Newport High School
Newport, WA06.1989
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Schedule Management
- Database Maintenance
Timeline
Commercial Dispatcher
Legacy Heating & Air Conditioning
11.2022 - 06.2024
HVAC Dispatcher
Trademark
05.2019 - 11.2022
Accounts Receivable Clerk
Burkes DKI
04.2015 - 05.2019
Office Administration And Word Processing -
Interface College
High School Diploma -
Newport High School
Similar Profiles
Matthew WityshynMatthew Wityshyn
Lead Hand Installer at Legacy Heating & Air ConditioningLead Hand Installer at Legacy Heating & Air Conditioning
Justin CrossenJustin Crossen
Sales Manager at D&R HeatingSales Manager at D&R Heating
Isaac RinehartIsaac Rinehart
HVAC Technician at Legacy Heating and Air ConditioningHVAC Technician at Legacy Heating and Air Conditioning
Mason RutlandMason Rutland
Security Engineer at Synapse HealthSecurity Engineer at Synapse Health
Austin CrewsAustin Crews
Sales Porter at AutoNationSales Porter at AutoNation