Tammie Wells
Lebanon,OR
Summary
Motivated Professional with over 20 years of customer service and retail experience in a fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator, with a true passion for providing the best experience for customers while maintaining growth in profit and productivity.
Overview
20
20
years of professional experience
Work History
Optical Manager, Buyer
Albany Eyecare
Albany, Oregon
02.2000 - 03.2020
- Documented purchasing information in Compulink to maintain detailed and accurate records.
- Generated reports detailing sales trends and store performances.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Represented company at national and regional trade shows.
Education
High School Diploma -
Lebanon Union High School
Lebanon, ORABO Certified Optician -
American Board of Opticianry
11.2003
Skills
- Administrative Management
- Assignment Delegation
- Team Leadership
- Sales Promotion and Tracking
- Inventory Tracking and Management
- Customer Service Management
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Patient and Empathetic
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Timeline
Optical Manager, Buyer
Albany Eyecare
02.2000 - 03.2020
High School Diploma -
Lebanon Union High School
ABO Certified Optician -
American Board of Opticianry
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