Tammie J Falsen
Marg
Watervliet,NY
25
years of professional experience
Compassionate CNA with extensive experience delivering daily care including bathing, grooming, dressing, meals, and mobility support. Monitors patient status and documents observations, intake, and output records. Communicates consistently with nursing staff and families to support safe, person-centered care.
Work History
Certified Nursing Assistant
1 MonthCertified Nursing Assistant
11 Years 4 Months- Supported Lou Wunderlich care plans through diligent patient observations to monitor health and well-being
- Assisted Lou residents with bathing, grooming, and dressing to enhance personal hygiene and comfort
- Prepared and served meals for patients in dining area, adhering to diet instructions to meet nutritional needs
Customer Service Representative
1 Year 6 Months- Managed patient calls for radiology appointment scheduling and addressed service inquiries, ensuring a smooth patient experience.
- Responded to patient inquiries about radiology appointments, test preparation, and imaging instructions, enhancing patient understanding and compliance.
- Scheduled MRI, CT, and X-ray visits using healthcare appointment systems.
- Verified patient information for imaging visits and insurance records.
- Confirmed insurance details and referral requirements for radiology services, facilitating efficient patient processing.
Certified Nursing Assistant
12 Years- Assisted residents with bathing, grooming, and dressing to promote personal hygiene and dignity.
- Repositioned patients regularly to minimize risk of pressure injuries.
- Managed patient repositioning routines to help prevent pressure injuries.
- Supported residents during meals, ensuring adherence to dietary requirements.
- Recorded intake, output, and bedside care tasks accurately.
- Communicated patient updates and concerns clearly with nurses and families.
- Reported patient concerns clearly to nurses and families.
Customer Service/Phlebotomy
2 Years 11 Months- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer issues promptly, fostering satisfaction through knowledgeable and friendly support.
- Proposed and implemented ideas that improved team collaboration and service quality.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision and consistency, ensuring smooth operations.
Resident Assistant
4 Years 5 Months- Assisted Marjorie Doyle Rockwell Center residents with daily personal care needs to enhance comfort and well-being.
- Facilitated mealtimes and assisted residents with mobility to promote independence and social interaction.
Skills
Vital signs monitoring
Patient charting
Infection control
Patient mobility
Activities of daily living
Fall prevention
Daily living support
Timeline
Certified Nursing Assistant
Marg
09.2026 - CurrentRead More
Certified Nursing Assistant
Lou
05.2015 - 09.2026Read More
Customer Service Representative
Health Help Radiology
07.2012 - 01.2014Read More
Customer Service/Phlebotomy
Northeast Health Samaritan Hospital
07.2009 - 06.2012Read More
Resident Assistant
Marjorie Doyle Rockwell Center
02.2005 - 07.2009Read More
Certified Nursing Assistant
Ann
01.2002 - 01.2014Read More