Tammra Stansbury
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain / EXEL
03.2020 - 10.2023
- I communicated with customers via email to download and process international shipping orders
- Created the necessary documents and shipping labels for the warehouse to pack and ship
- Worked with the warehouse staff to ensure accurate shipping through auditing
- Coordinated international flights
- Emailed completed paperwork back to customer for billing.
Customer Service
Lodi Honda
07.2017 - 03.2020
- Answering heavy phones and providing excellent customer service
- Making service appointments and providing accurate service and pricing information
- Responding to customers' questions and concerns and making sure that their expectations are exceeded
- Work with sales, parts, and outside vendors to complete vehicle purchases that needed additional accessories.
Driver/ transporter
Uber
07.2015 - 06.2017
- Provided transportation services to people who prefer good customer service and a personal touch rather than using a bus or taxi service.
Customer Service
Tracy Toyota
04.2016 - 08.2016
- Answering heavy phones and making service appointments
- Advising on needed service and pricing information
- Back up service advisors with their phone calls and paperwork.
Customer Service/ sales Support
Dublin Honda
12.1998 - 01.2016
- Answering heavy phones and providing excellent customer service
- Making service appointments, advising on needed service and pricing information
- Responding to customers' questions and concerns and making sure that their expectations are exceeded
- Work with sales, parts, and outside vendors to complete vehicle purchases that needed additional accessories
- Also backed up the service cashier and receptionist.
Education
High school diploma -
Granada High School
Livermore, CA06.1987
Skills
- Customer Service (10 years)
- Organizational Skills (10 years)
- Problem-solving (10 years)
- Customer Care and Support (10 years)
- Problem-solving abilities
- Data Collection
- Attention to detail
- Multi-tasking and negotiation
Personal Information
Title: Customer Service - DHL Supply Chain
Timeline
Customer Service Representative
DHL Supply Chain / EXEL
03.2020 - 10.2023
Customer Service
Lodi Honda
07.2017 - 03.2020
Customer Service
Tracy Toyota
04.2016 - 08.2016
Driver/ transporter
Uber
07.2015 - 06.2017
Customer Service/ sales Support
Dublin Honda
12.1998 - 01.2016
High school diploma -
Granada High School
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