Tammy A Davis
Collinsville,VA
Summary
Accomplished Office Administrator with a proven track record at Simply Pure Water, enhancing customer satisfaction. Expert in database entry and administrative support, with exceptional verbal communication skills. Demonstrated ability to manage sensitive information and streamline processes, achieving a significant increase in efficiency and client trust. Have always worked with people, face to face, one on one as a certified nursing assistant before an injury required a less hands on career choice. Putting me in Customer Relations field where I quickly became an asset.
Overview
27
27
years of professional experience
Work History
Office Administrator
Simply Pure Water
Mifflintown, PA
10.2015 - 12.2022
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly
- Scheduled appointments for service department.
- Updated reports, managed accounts, and generated reports for company database.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Customer Relations Representative
Ultra Pure Products Inc.
Millerstown, PA
01.2010 - 10.2015
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Logged call information and solutions provided into internal database.
Certified Nursing Assistant
Diakon Lutheran Services
Lewistown, PA
05.2002 - 12.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Traveling Certified Nursing Assistant
Healthy Choice Staffing
Huntingdon, PA
02.1996 - 02.2002
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Demonstrated flexibility and adaptability by quickly acclimating to new healthcare environments, policies, and procedures during various travel assignments.
- Improved patient satisfaction by providing compassionate, individualized care and maintaining open communication with patients and their families.
- Ensured timely response to call lights and patient requests, consistently maintaining a high level of patient satisfaction during travel assignments.
- Maintained strict adherence to infection control protocols to minimize the spread of illness within healthcare facilities.
Certified Nursing Assistant
Huntingdon Manor
Huntingdon, PA
10.1995 - 04.1996
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Graduate - Basic
Mt. Union Junior Senior HS
Mt. Union, PaCertified Nursing - Health Care
Woodlawn Certified Nursing
Orbisonia, PA1995
Skills
- Office Administration
- Administrative Support
- Database entry
- Office Management
- Customer Engagement
- Verbal Communication
- Bookkeeping
- Telephone reception
- Customer Relationship Management (CRM)
- Scheduling appointments
- Inbound phone call handling
Timeline
Office Administrator
Simply Pure Water
10.2015 - 12.2022
Customer Relations Representative
Ultra Pure Products Inc.
01.2010 - 10.2015
Certified Nursing Assistant
Diakon Lutheran Services
05.2002 - 12.2009
Traveling Certified Nursing Assistant
Healthy Choice Staffing
02.1996 - 02.2002
Certified Nursing Assistant
Huntingdon Manor
10.1995 - 04.1996
Graduate - Basic
Mt. Union Junior Senior HS
Certified Nursing - Health Care
Woodlawn Certified Nursing