Tammy Allison
Hendersonville,NC
Summary
Proven administrative expert with a strong background in office administration and customer service, notably with HCPS at Flat Rock Middle School . Excelled in enhancing office efficiency and maintaining strict confidentiality, showcasing top-notch data entry and interpersonal skills. A dedicated team player, adept at fostering professional relationships and streamlining processes for improved organizational performance.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Henderson County Parks & Recreation
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Receptionist
Henderson County Public Schools - FRMS
02.2016 - 08.2023
- Delivering welcoming first impressions at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collaborated with staff to ensure smooth inter-departmental communication.
Front Desk Medical Receptionist
Hendersonville Pharmaceutical Research
02.2015 - 02.2016
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Daily maintenance of the office which includes but not limited to answering phone, sending receiving packages, returning equipment, mail, open and close the office using a security system, gather physicians signatures, and maintaining patient charts.
- Schedule and track patient's demographics and appointments using Merge database.
- Maintain multiple checking accounts, pay bills, deposits, stock office, kitchen and medical supplies and place orders.
- Develop advertising materials using Microsoft Publisher and Word as well as gaining approval through a Pharmaceutical Review Board before publicizing.
Education
High School Diploma -
Edneyville High School
Edneyville, NC06.1990
Childhood Education
Blue Ridge Community College
Flat Rock, NC1992
Office Systems Technology
Blue Ridge Community College
Flat Rock, NC2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office & Google
- Time Management
- Strong Problem Solver
- Documentation and Recordkeeping
- Database entry & Management
- Dedicated Team Player
- PowerSchool & Ident-A-Kid
Timeline
Administrative Assistant
Henderson County Parks & Recreation
08.2023 - Current
Front Desk Receptionist
Henderson County Public Schools - FRMS
02.2016 - 08.2023
Front Desk Medical Receptionist
Hendersonville Pharmaceutical Research
02.2015 - 02.2016
High School Diploma -
Edneyville High School
Childhood Education
Blue Ridge Community College
Office Systems Technology
Blue Ridge Community College
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