Tammy Brown
Madisonville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
DMV Title Clerk
Copart Auto Auctions
Madisonville, TN
02.2012 - Current
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Answered incoming calls promptly and provided appropriate assistance.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Senior Banking Associate
BB&T
Madisonville, TN
03.2001 - 02.2012
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Documented daily activities including account openings, closings, deposits, withdrawals, transfers, payments.
- Managed incoming calls from customers seeking assistance with bank accounts or services.
- Ensured that all customer transactions were compliant with applicable laws and regulations.
- Worked closely with branch managers to develop strategies for improving overall branch performance.
Sales Associate
Heilig Meyers Furniture
Madisonville, TN
06.1995 - 10.2000
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TN05-1995
Skills
- Document Verification
- Accuracy and Precision
- Deadline Management
- Policy Knowledge
- Dispute Resolution
- Policy Adherence
- Professionalism
- Effective Communication
- Multitasking
Certification
- Notary Public
Timeline
DMV Title Clerk
Copart Auto Auctions
02.2012 - Current
Senior Banking Associate
BB&T
03.2001 - 02.2012
Sales Associate
Heilig Meyers Furniture
06.1995 - 10.2000
High School Diploma -
Sweetwater High School
- Notary Public
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