Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Brown

Madison,TN

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated while also being able to analyze and adjust procedures to maximize efficiency.

Overview

17
17
years of professional experience

Work History

Retail Supervisor

Visionworks
Smyrna, TN
12.2016 - Current
  • Support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching to ensure a simple, human and bold patient and customer journey
  • Promotes the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets, Engages in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
  • Support General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services
  • Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
  • Remove obstacles and find resolution in the patient/customer experience with General Manager partnership Assist with interviewing, and staffing of the store.

Assistant Manager

Bed Bath & Beyond
Hermitage, TN
11.2007 - 12.2016
  • Ensuring work place presents standards of safety, security and cleanliness
  • Train and coach store employees providing motivation to increase sales and store profits
  • Work in merchandizing of inventory and assist in product placement to help increase and drive sales
  • Coordinate with General Manager to improve operations, sales and profitability
  • Professionally handle customer complaints to a positive outcome
  • Assisted with screening resumes, coordinating, and conducting interviews
  • Organized employee orientation, and training for new staff members.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Studied in communications -

Draughn’s Junior College
Nashville, TN
01.1997

Skills

  • Staff Training and Development
  • Goal Setting and Achievement
  • Customer Service Management
  • Scheduling abilities
  • Employee Development
  • Time management abilities
  • Goal Setting
  • Performance Improvements

Timeline

Retail Supervisor

Visionworks
12.2016 - Current

Assistant Manager

Bed Bath & Beyond
11.2007 - 12.2016

Studied in communications -

Draughn’s Junior College

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