Tammy Brown
South Plfd
Summary
Dedicated waitress with strong multitasking and attention to detail. Proven ability to enhance customer satisfaction and resolve complaints effectively in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Waitress
Scotchwood Diner
Scotch Plains, NJ
11.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Processed orders accurately using POS systems, enhancing order accuracy and speed.
- Assisted in training new staff on restaurant operations and customer service standards.
- Collaborated with kitchen staff to ensure seamless service during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Representative
Home Depot
Watchung, NJ
10.2019 - 03.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided product knowledge and recommendations, improving customer purchase experiences.
- Collaborated with team members to streamline service processes, increasing operational efficiency.
- Mentored new staff on customer service protocols, ensuring consistent service delivery.
Customer Service Cashier
ShopRite
Watchung, NJ
03.2012 - 06.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Trained new cashiers on operational procedures and customer service standards to improve team performance.
- Monitored checkout flow during peak hours to optimize service speed and reduce wait times for customers.
- Utilized POS systems proficiently to manage sales transactions, returns, and exchanges accurately.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-1988
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Handling complaints
- Payment processing
- Time management
Timeline
Waitress
Scotchwood Diner
11.2021 - Current
Customer Service Representative
Home Depot
10.2019 - 03.2020
Customer Service Cashier
ShopRite
03.2012 - 06.2018
High School Diploma -
Plainfield High School