Tammy Brukwicki
Georgetown,KY
Summary
Knowledgeable Unemployment Insurance Specialist with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
23
23
years of professional experience
Work History
Workforce Consultant (Unemployment Insurance)
Commonwealth of Kentucky
Frankfort, KY (Telecommuter)
03.2014 - 08.2023
- Served as the lead worker and coordinated the activities of employees engaged in one or more employment services and/or unemployment insurance functions providing technical assistance and career development training.
- Informed applicants, claimants, participants and employers of their rights, responsibilities and program services under provisions of the Workforce Investment Act, Wagner-Peyser Act and Unemployment Insurance and other workforce programs, laws and regulations; and performs other duties as required.
- Facilitated training sessions through teams program for staff, enhancing their skills and knowledge in key areas such as interpretation of UI laws, regulations, policies and procedures.
- Provided administration of UI through leadership and guidance to staff. Serves as backup for Team Leader and reported to the Director when needed for specific information and reports.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Conducted in dept investigations for adjudicating issues. Maintained time lapse and branch standards; ensured rebuttal notes, and collected other investigative information for unemployment cases.
- Completed and maintained assignment reports and state wide NOD (notice of determination) reports. Maintained a master spreadsheet for DOL federal inquires and report to the UI Director and the KY Deputy Secretary. Provides UI staff detailed materials based on KRS statues. Received returned employer 412a/claim filing notices, amends, remail information noted on the UI claims for appeal purposes.
- Worked, traveled within the state to assist with DUA/Disaster unemployment filings-2020/2021.
- Worked, traveled within the state to assist staff and management with PUA claims filing, disputed claims investigations, claims taking and also to serve as a trainer in that office for 5 months.
- Served as a temporary grade 15 Workforce Ops manager two (2) separate times for DOL complaints and leading a 36 UI (state employees from all cabinets) team to train and lead during PUA beginning in March of 2020 through a 5- 6 month period.
Assistant Manager of Operations (UI)
Commonwealth of Kentucky
Lexington, KY
03.2006 - 04.2014
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily employment services and UI job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Completed timekeeping duties for all staff.
- Conducted and completed staff evaluations.
- Adjudicated non separation determinations.
- Worked with Employers to find qualified employees.
- Assisted with Employer workshops.
- Worked with Veterans programs, PUA and all UI programs.
- Coordinated and trained staff on all UI programs.
Workforce Development Specialist II
Commonwealth of Kentucky
Morehead, KY
03.2006 - 04.2008
- Provided one-on-one career counseling services, empowering job seekers to make informed decisions about their careers.
- Provided Unemployment insurance services to customers.
- Obtained and recorded job vacancies from variety of employers and contacted employers to gain additional critical information.
- Completed unemployment intake with UI customers to assist with UI questions and solutions.
- Wrote notice of determinations, completed rebuttal statements and collected data and stored for unemployment case material.
Workforce Development Specialist I
Commonwealth of Kentucky
Somerset, KY
02.2001 - 02.2006
- Administered information and education to community and employers about available programs.
- Conducted labor market research to identify emerging industries and trends impacting local workforce needs.
- Facilitated job seeker interviews with prospective employers, obtained feedback from both parties and adjusted employment strategies.
- Guided program participants through enrollment processes using one-on-one support.
- Provided special assistance to military veterans, aided in translating current skillset from military to civilian and offered complete career development and placement support.
- Organized job seeker skills and requested employer skills using skill codes for accurate and quick reference.
- Developed and delivered workshops on resume writing, interview techniques, and job search strategies to improve employability skills among participants.
- Educated job seekers on online employment formats and discussed specific requirements for online applications.
- Assisted UI customers with unemployment questions and solutions to issues.
Education
No Degree - General Studies- 60 Credit Hours
Morehead State University
Morehead, KYReal Estate Courses - Real Estate
Somerset Community College
Somerset, KY07-2001
High School Diploma -
Rowan County Senior High
Morehead, KY05-1983
Skills
Case management, investigating, problem solving, training and customer service
Timeline
Workforce Consultant (Unemployment Insurance)
Commonwealth of Kentucky
03.2014 - 08.2023
Assistant Manager of Operations (UI)
Commonwealth of Kentucky
03.2006 - 04.2014
Workforce Development Specialist II
Commonwealth of Kentucky
03.2006 - 04.2008
Workforce Development Specialist I
Commonwealth of Kentucky
02.2001 - 02.2006
No Degree - General Studies- 60 Credit Hours
Morehead State University
Real Estate Courses - Real Estate
Somerset Community College
High School Diploma -
Rowan County Senior High