Tammy Bryant
Taylors,SC
Summary
Results-driven Patient Service Representative with over 20 years of experience in healthcare settings. Expertise in insurance verification, data entry, and payment collection. Committed to improving patient experiences and optimizing clinic operations through effective appointment scheduling and customer service.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Bon Secours
Greenville, SC
11.2005 - Current
- between patients and medical staff to enhance service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed insurance verification and patient registration efficiently to ensure compliance with policies.
- Managed patient scheduling to optimize appointment availability and minimize wait times.
- Trained new staff on procedures and systems to maintain high-quality service standards.
- Used EPIC to schedule appointments.
Education
High School Diploma -
Riverside High School
Greer, SC05-1984
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Data entry proficiency
Timeline
Patient Service Representative
Bon Secours
11.2005 - Current
High School Diploma -
Riverside High School
I also have my CPC Certification
CPC for coding as i was in the billing department for 9 years with Bon Secours then took the job as PSR.