Summary
Work History
Overview
Education
CustomerServiceRepresentative

Tammy Burton

Buchanan,VA

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Diligent manufacturing team member well-versed in completing product assemblies. Proven skills in reading blueprints, organizing supplies and testing product quality. Dependable team player experienced in operating and maintaining equipment. Detail-oriented with experience in manufacturing setting. Demonstrated expertise in creating components to precise specifications and working with various tools and machinery. Proven record of creating components to meet customer specifications.

Work History

Remote Customer Service Representative

Conduent
Buchanan, Va
02.2025 - Current
  • Resolved customer inquiries through phone, email, and chat support channels.
  • Documented customer interactions accurately in the case management system.
  • Educated clients on service options and eligibility requirements effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Remote Customer Service Representative

Continuum Global Solutions
Dallas, TX
12.2020 - 02.2025
  • Provided comprehensive customer support, managing accounts, processing orders, and resolving claims, ensuring high levels of customer satisfaction.
  • Facilitated technical support and guided clients through online enrollment and provider portal setup, enhancing user experience and operational efficiency.
  • Earned recognition for exceptional performance, including lowest average 'wrap time' and highest call volume per hour, while maintaining quality scores above 90%.
  • Demonstrated impeccable reliability with a 100% attendance record, contributing to team success and being sought after for additional responsibilities to support supervisory tasks.

Bundling

Metalsa
Roanoke, VA
01.2019 - 06.2020
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.

Detailing/Quality Control Inspector

Aquatic Bathware
South Boston , Va
01.2015 - 01.2019
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.

Office Manager

Farmers Foods
South Boston, VA
07.2008 - 01.2015
  • Coordinated weekly employee scheduling to optimize staff availability and meet operational needs.
  • Maintained office supply inventory and managed financial records to support organizational efficiency.
  • Facilitated new employee orientations and addressed customer service inquiries, ensuring resolution of complaints and adherence to company standards.

Overview

18
18
years of professional experience

Education

USGED - General Education Development

East Tenn. State University
East, Tenn.

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Tammy Burton