Tammy Candler
Fletcher,NC
Summary
Customer Service Specialist Manager delivering exceptional productivity and efficiency in task completion. Achieved high levels of customer satisfaction through effective conflict resolution, team leadership, and customer relationship management. Developed and implemented impactful customer service policies and processes, enhancing company reputation while reducing escalations through proactive coaching and problem-solving.
Overview
17
17
years of professional experience
Work History
Retail Merchandise Manager
Dollar tree
Asheville, North Carolina
10.2023 - Current
- Managed the selection, pricing, promotion and inventory of merchandise within assigned stores.
- Managed inventory levels and ensured product availability on store shelves.
- Analyzed sales trends to optimize stock selection and replenishment strategies.
- Coordinated visual merchandising to enhance product presentation and customer engagement.
- Developed promotional displays to drive seasonal sales and attract customer attention.
- Trained and supervised team members on merchandise handling and customer service standards.
- Implemented loss prevention techniques to minimize shrinkage and protect store assets.
Floor Manager
Tractor Supply
Asheville, North Carolina
05.2020 - 10.2023
- Supervised daily store operations and ensured compliance with company policies.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Trained and mentored staff on customer service best practices.
- Resolved customer inquiries and complaints effectively and promptly.
- Conducted regular safety inspections to ensure a safe shopping environment.
- Maintained a safe, clean and organized floor environment.
- Implemented promotional displays to enhance product visibility and sales potential.
- Managed inventory levels and organized product displays for optimal visibility.
- Collaborated with management on inventory management and loss prevention strategies.
- Provided training and guidance to new employees regarding store policies and procedures.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Fragrance outlet
Asheville, North Carolina
04.2014 - 04.2020
- Managed daily store operations and ensured smooth workflow.
- Oversaw inventory management and maintained stock levels efficiently.
- Trained and mentored staff on product knowledge and customer service.
- Implemented promotional strategies to enhance customer engagement.
- Collaborated with corporate on visual merchandising standards and displays.
- Resolved customer complaints to maintain a positive shopping experience.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to align goals and share updates.
- Analyzed sales trends to optimize product offerings in-store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Store Manager
Lands End
Asheville, North Carolina
09.2009 - 04.2014
- Managed daily store operations and ensured smooth workflow.
- Oversaw inventory management and maintained stock levels efficiently.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Trained and mentored staff on product knowledge and customer service.
- Conducted regular team meetings to align goals and share updates.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented promotional strategies to enhance customer engagement.
- Analyzed sales trends to optimize product offerings in-store.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints to maintain a positive shopping experience.
- Updated and maintained store signage and displays.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Tc Robertson
Asheville, NCSome College (No Degree) - Surgical Tec
Blue Ridge Community College
Hendersonville , NcSkills
- Inventory management
- Merchandise planning
- Visual merchandising
- Promotional planning
- Loss prevention
- Team leadership
- Staff training
- Project organization
- Time management
Timeline
Retail Merchandise Manager
Dollar tree
10.2023 - Current
Floor Manager
Tractor Supply
05.2020 - 10.2023
Store Manager
Fragrance outlet
04.2014 - 04.2020
Store Manager
Lands End
09.2009 - 04.2014
Tc Robertson
Some College (No Degree) - Surgical Tec
Blue Ridge Community College