Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Tammy Caufman

Gouldsboro,PA

Summary

Experienced Business Analyst with over 8 years at Genpact, excelling in customer support and problem resolution. Proven track record in managing order processes . Proficient in SAP, Oracle and Microsoft.

I foster team collaboration and maintain strong organizational skills to drive operational success and enhance customer loyalty.

Overview

28
28
years of professional experience

Work History

Business Analyst

Genpact
07.2016 - Current
  • Provided order management and supply chain support to a tier one customer
  • Provided excellent customer service recognized by sales team and customer
  • Monitored order inflow, processed sales orders, and ensured product allocation
  • Extensive knowledge in SAP
  • Collaborate with sales to foster customer satisfaction
  • Handled communication with customers regarding product availability
  • Maintained accurate tracking and reporting of order statuses
  • Assisted in training new employees


Retail General Manager

Party City
09.1997 - 03.2016
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Collaborated with team members to give exceptional customer service
  • Processed shipments and maintained organized stocked shelves
  • Ensured weekly, monthly and annual payroll budgets were maintained to plan
  • Responsible for training of new management

Education

High School Diploma -

North Pocono High School
Moscow, PA
06.1989

Skills

  • Outstanding customer support
  • Supportive team participant
  • Effective problem resolution
  • Proficient in SAP , Excel and Microsoft sharepoint
  • Strong organizational abilities
  • Strong work ethic
  • Ability to multi task

Certifications

Lean trained and tested

Green Belt trained and tested

Timeline

Business Analyst

Genpact
07.2016 - Current

Retail General Manager

Party City
09.1997 - 03.2016

High School Diploma -

North Pocono High School

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