Summary
Overview
Work History
Education
Skills
Timeline
Server

Tammy Citi

La Quinta,CA

Summary

Dedicated Server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

26
26
years of professional experience

Work History

Server

Spotlight 29
01.2021 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Texas Roadhouse
11.2014 - 11.2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server/Cocktail Waitress/Bartender

Red Robin Gourmet Burgers
01.2011 - 07.2014
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Server/bartender

Olive Garden
02.1997 - 01.2011
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.

Education

High School Diploma -

Dublin High School
Dublin, CA
06.1982

Skills

    Organized and efficient server, Quick problem solver, Thrives in fast-paced environment, Committed team player, Flexible schedule capability, Top-Tier, full-service dining background, Courteous, professional demeanor, high energy, Guest relations professional, Cash handling expert, Up-selling capability, ServSafe Certification in Serving and Bar

Timeline

Server

Spotlight 29
01.2021 - 04.2023

Server

Texas Roadhouse
11.2014 - 11.2020

Server/Cocktail Waitress/Bartender

Red Robin Gourmet Burgers
01.2011 - 07.2014

Server/bartender

Olive Garden
02.1997 - 01.2011

High School Diploma -

Dublin High School

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Tammy Citi