Tammy Claytor
Whitmire,SC
Summary
Reliable 911 Telecommunicator known for excellent judgment and stress tolerance. Leveraging strong communication skills to prioritize calls and coordinate emergency responses, ensuring timely assistance and improved outcomes in crisis situations.
Overview
19
19
years of professional experience
Work History
911 Telecommunicator
Newberry County Sheriffs Office
Newberry, SC
04.2007 - Current
- Operated multi-line phone systems to effectively manage emergency calls.
- Coordinated communication between first responders and dispatch units to ensure swift response.
- Maintained accurate logs of incoming calls and dispatched services for record-keeping.
- Monitored radio communications to facilitate real-time updates during emergency situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
Education
High School Diploma -
Whitmire
South CarolinaNo Degree - 911 Communications
South Carolina Criminal Justice Academy
Columbia, SCSkills
- Emergency management
- Firefighting protocols
- Stress tolerance
- Call prioritization
- Computer skills
- Active listening
- CPR and first aid
- Dependable and responsible
- Information documentation
- Emergency response procedures
- Telephone etiquette
- Documentation
- Good judgment
- Prioritizing situations
- Critical thinking
- Map reading
- Public safety telecommunicator
- Computer-aided dispatching
- Information intake
- 911 system information databases
- Call routing
- Teamwork
- Attention to detail
- Listening skills
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- NCIC database
- Providing clear directions
- Flexible schedule
- Radio frequencies monitoring
Timeline
911 Telecommunicator
Newberry County Sheriffs Office
04.2007 - Current
High School Diploma -
Whitmire
No Degree - 911 Communications
South Carolina Criminal Justice Academy