Tammy Coon
Ocala,FL
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong emphasis on collaborating with team members to achieve positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Villages Entertainment
12.2022 - 06.2025
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive experience for all interactions.
- Documented customer interactions in CRM software to maintain accurate records and improve service.
- Collaborated with team members to streamline processes and enhance overall service delivery.
Front and Back Desk Receptionist
Dr. Kairub
04.2014 - 06.2015
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Maintained accurate records of appointments and reservations using scheduling software.
- Assisted in training new reception staff on best practices and operational protocols.
Service Desk Representative
Kmart, Sears Holding
12.2013 - 06.2015
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Perry High School
Perry, OH06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
The Villages Entertainment
12.2022 - 06.2025
Front and Back Desk Receptionist
Dr. Kairub
04.2014 - 06.2015
Service Desk Representative
Kmart, Sears Holding
12.2013 - 06.2015
High School Diploma -
Perry High School
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