Tammy Cooper
Minneapolis,MN
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Charlotte Fabrics
03.2019 - Current
- Communicated product information clearly to enhance customer understanding.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fabric Supply
12.1999 - 03.2019
- Assisted customers with inquiries and resolved issues using company protocols.
- Provided support in processing orders and managing customer accounts efficiently.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Patrick Henry
Minneapolis, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Microsoft outlook
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Charlotte Fabrics
03.2019 - Current
Customer Service Representative
Fabric Supply
12.1999 - 03.2019
High School Diploma -
Patrick Henry