Tammy Cyrus
Lexington,KY
Overview
4
4
years of professional experience
Work History
Regional Director of Sales
H&W Hotels
Lexington, KY
11.2023 - Current
- Tracked industry trends and developments impacting sales activity within the Eastern Region.
- Reviewed monthly sales goals and tracked progress against established objectives.
- Tracked performance metrics related to sales targets, revenue goals, cost savings, as well as project timelines.
- Prepared weekly reports on sales performance against goals
- Identified potential business opportunities and developed sales plans accordingly.
- Collaborated closely with other departments to ensure guest satisfaction
- Developed and implemented sales strategies to increase market share, revenue and profitabiliy
- Opened first Everhome Suites in KY
- Managed a multi-brand portfolio
GENERAL MANAGER
Sycamore Investment Group
Greenville, SC
11.2022 - 11.2023
- Handle guest concerns effectively, ensuring prompt resolution and guest satisfaction
- Went from a 52% QA score to a 89%
- Manage budgets, control expenses, and implement cost saving measures while maintaining high service standards
- Oversee all aspects of hotel operations, ensuring a seamless and welcoming guest experience
- Ensure compliance with all Hilton brand standards, safety regulations, and local ordinances
- Implement staff training programs and conduct regular performance evaluations to drive employee development and retention.
AREA DIRECTOR OF SALES & MARKETING
Superhost Hospitality
Lexington, KY
10.2021 - 11.2022
- Managed sales at 2 properties
- (Multi brand experience; Hilton and Choice Hotels) Maintained social media presence through various media platforms
- Managed all RFP's, contracts and focused on bringing in revenue to both properties
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quotas
- Formulated tactics and strategies to target new potential customers within prioritized markets.
AREA DIRECTOR OF SALES AND MARKETING
Rainmaker Hospitality
Lexington, KY
05.2021 - 10.2021
- Managed sales at 3 properties
- (Multi brand experience; IHG and Marriott) Maintained the social media presence via various platforms and for 2 Rainmaker properties while creating marketing content
- Managed all RFP's, contracts and focused on bringing in revenue to all 3 properties
- Built partnerships in the community
- Established relationships with major accounts and key decision-makers
- Worked to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
SALES MANAGER
Doubletree By Hilton
Huntington, WV
01.2020 - 05.2021
- Maintained the social media presence through various media platforms and forms of communication for the DoubleTree by Hilton property
- Coordinated social events from administration to execution
- Strived to bring revenue to the hotel while establishing and maintaining profitable relationships with a variety of businesses and community members
- Worked with both SMERF and Business Transient clients to ensure satisfaction and brand standards were being met.
Skills
- Networking
- Pipeline Growth
- Quote and Proposal Management
- Communication
- Customer Retention
- Time Management
- Relationship Building
- Strategic Thinking
- CRM software proficiency
- Data-driven decision-making
- Contract Negotiation
- Team Building
Timeline
Regional Director of Sales
H&W Hotels
11.2023 - Current
GENERAL MANAGER
Sycamore Investment Group
11.2022 - 11.2023
AREA DIRECTOR OF SALES & MARKETING
Superhost Hospitality
10.2021 - 11.2022
AREA DIRECTOR OF SALES AND MARKETING
Rainmaker Hospitality
05.2021 - 10.2021
SALES MANAGER
Doubletree By Hilton
01.2020 - 05.2021
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