Tammy Daniel
Jacksonville,FL
Summary
Driven by a results-focused approach, I leveraged my customer service and HIPAA compliance skills at UF Health Jacksonville to exceed service standards and maintain patient privacy, contributing to a 95% credit recovery rate at Cass Information Systems. My dedication to excellence and problem-solving ability secured 4 promotions in 5 years at Pet Paradise Resort. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Healthcare Customer Service Representative
UF Health Jacksonville
05.2022 - 04.2024
- Greeted patients during check-in/check out process with respect & enthusiasm to enhance patient experience and exceed team goals through effective client satisfaction.
- Exhibited high energy and professionalism when dealing with patients and staff earning a reputation for exceeding service standard goals.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling with multiple providers and registration functions for medical office visits.
- Maintained HIPAA compliance protecting patient privacy at all times.
Veterinary Receptionist
Companion Animal Hosp/Crosswater Animal Hosp
11.2020 - 04.2021
- Greeted incoming patients/clients providing friendly, knowledgeable assistance.
- Managed 50 plus incoming/outgoing calls per day assisting clients with various questions and concerns..
- Coordinated patient scheduling, check-in, check-out and payments for billing. Input medical records in chart.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Pet Resort Manager
Southside Animal Clinic & Pet Resort
06.2017 - 03.2020
- Established relationships and trust with clients to ensure the health, well being and happiness of their pets.
- Worked with staff overseeing hiring, training and personal growth to increase resort membership by 85%.
- Initiated marketing events, setting up booths, obtaining vendor donations and creating giveaways.
- Assisted in Pet hospital when needed.
Pet Resort Manager/Hospital Receptionist.
St Francis Animal Hospital
08.2016 - 05.2017
- Hired to manage a newly established pet resort in conjunction with the well established pet hospital, including hiring & training staff, ordering all supplies.
- Consistently exceeded client expectations in the care and welfare of their pets.
- In charge of resort marketing through events, giveaways and mailings.
- Managed multiline phone system helping clients, scheduling appointments & reservations.
- Assisted in pet hospital as needed, filled prescriptions.
Research and Recovery Specialist
Cass Information Systems
04.2015 - 06.2016
- Audited vendor invoices for accuracy for the clients.
- Obtained credits through extensive research via website, email and phone calls.
- Consistently met goals and maintained 95% credit recovery every quarter.
Pet Resort Manager /Event Marketing Coordinator
Pet Paradise Resort
09.2009 - 08.2014
- Responsible for health and welfare of 250 plus guests in a 175 suite pet resort. Managed staff of 25 including training, scheduling, payroll, performance reviews and disciplinary actions when necessary.
- Consistently exceeded monthly/quarterly revenue goals, marketing presentations and organized events while developing strategic partnerships with businesses and local veterinarians.
- My dedication awarded me 4 promotions in 5 years.
Education
High School Diploma -
Florida Community College Jacksonville
Jacksonville, FLSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Call center experience
- Problem-Solving
- Epic computer systems
- Microsoft Office
Timeline
Healthcare Customer Service Representative
UF Health Jacksonville
05.2022 - 04.2024
Veterinary Receptionist
Companion Animal Hosp/Crosswater Animal Hosp
11.2020 - 04.2021
Pet Resort Manager
Southside Animal Clinic & Pet Resort
06.2017 - 03.2020
Pet Resort Manager/Hospital Receptionist.
St Francis Animal Hospital
08.2016 - 05.2017
Research and Recovery Specialist
Cass Information Systems
04.2015 - 06.2016
Pet Resort Manager /Event Marketing Coordinator
Pet Paradise Resort
09.2009 - 08.2014
High School Diploma -
Florida Community College Jacksonville
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