Tammy Daniel
Jacksonville,FL
Summary
Driven by a results-focused approach, I leveraged my customer service and HIPAA compliance skills at UF Health Jacksonville to exceed service standards and maintain patient privacy, contributing to a 95% credit recovery rate at Cass Information Systems. My dedication to excellence and problem-solving ability secured 4 promotions in 5 years at Pet Paradise Resort. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Healthcare Customer Service Representative
UF Health Jacksonville
Jacksonville, FL
05.2022 - 04.2024
- Greeted patients during check-in/check out process with respect & enthusiasm to enhance patient experience and exceed team goals through effective client satisfaction.
- Exhibited high energy and professionalism when dealing with patients and staff earning a reputation for exceeding service standard goals.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling with multiple providers and registration functions for medical office visits.
- Maintained HIPAA compliance protecting patient privacy at all times.
Veterinary Receptionist
Companion Animal Hosp/Crosswater Animal Hosp
Jacksonville, FL
11.2020 - 04.2021
- Greeted incoming patients/clients providing friendly, knowledgeable assistance.
- Managed 50 plus incoming/outgoing calls per day assisting clients with various questions and concerns..
- Coordinated patient scheduling, check-in, check-out and payments for billing. Input medical records in chart.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Pet Resort Manager
Southside Animal Clinic & Pet Resort
Jacksonville, FL
06.2017 - 03.2020
- Established relationships and trust with clients to ensure the health, well being and happiness of their pets.
- Worked with staff overseeing hiring, training and personal growth to increase resort membership by 85%.
- Initiated marketing events, setting up booths, obtaining vendor donations and creating giveaways.
- Assisted in Pet hospital when needed.
Pet Resort Manager/Hospital Receptionist.
St Francis Animal Hospital
Jacksonville, FL
08.2016 - 05.2017
- Hired to manage a newly established pet resort in conjunction with the well established pet hospital, including hiring & training staff, ordering all supplies.
- Consistently exceeded client expectations in the care and welfare of their pets.
- In charge of resort marketing through events, giveaways and mailings.
- Managed multiline phone system helping clients, scheduling appointments & reservations.
- Assisted in pet hospital as needed, filled prescriptions.
Research and Recovery Specialist
Cass Information Systems
Jacksonville, FL
04.2015 - 06.2016
- Audited vendor invoices for accuracy for the clients.
- Obtained credits through extensive research via website, email and phone calls.
- Consistently met goals and maintained 95% credit recovery every quarter.
Pet Resort Manager /Event Marketing Coordinator
Pet Paradise Resort
Jacksonville, FL
09.2009 - 08.2014
- Responsible for health and welfare of 250 plus guests in a 175 suite pet resort. Managed staff of 25 including training, scheduling, payroll, performance reviews and disciplinary actions when necessary.
- Consistently exceeded monthly/quarterly revenue goals, marketing presentations and organized events while developing strategic partnerships with businesses and local veterinarians.
- My dedication awarded me 4 promotions in 5 years.
Education
High School Diploma -
Florida Community College Jacksonville
Jacksonville, FLSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Call center experience
- Problem-Solving
- Epic computer systems
- Microsoft Office
Timeline
Healthcare Customer Service Representative
UF Health Jacksonville
05.2022 - 04.2024
Veterinary Receptionist
Companion Animal Hosp/Crosswater Animal Hosp
11.2020 - 04.2021
Pet Resort Manager
Southside Animal Clinic & Pet Resort
06.2017 - 03.2020
Pet Resort Manager/Hospital Receptionist.
St Francis Animal Hospital
08.2016 - 05.2017
Research and Recovery Specialist
Cass Information Systems
04.2015 - 06.2016
Pet Resort Manager /Event Marketing Coordinator
Pet Paradise Resort
09.2009 - 08.2014
High School Diploma -
Florida Community College Jacksonville