Tammy Duenas
Elk City,OK
Summary
Dynamic security professional with extensive experience at Lucky Star Casino, adept in incident reporting and maintaining safety protocols. Proven ability to manage high-pressure situations while providing exceptional customer service. Skilled in report writing and fostering a secure environment through vigilant monitoring and risk assessment. Committed to enhancing safety and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Lucky Star Casino
04.2021 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company polaris and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors,
- Write begin and end shift reports,
- Communication with BIA and Local Sheriffs department and local Police department as needed regarding People onto the facility breaking the law or violating the ban they have stating for them not to come onto premises until ban is no longer in effect.
- Ensure Safety and Security as the Armored Vehicle and staff while on premises.
- Worked Concerts at Concho location when we had famous people perform.
Census Field Supervisor
United States Government
02.2019 - 10.2020
- Conducted performance evaluations for enumerators at regular intervals, identifying areas of strengths and weaknesses and providing targeted feedback for improvement.
- Improved operational efficiency by creating progress reports on a regular basis, enabling effective decision-making regarding resource allocation and scheduling adjustments.
- Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments.
- Enhanced data accuracy by conducting thorough field address canvassing and updating the census database accordingly.
- Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
- Managed sensitive information securely, maintaining strict confidentiality protocols throughout the entire process.
- Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
Cashier
Loves Travel Stop
07.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Great Plains Hospital
07.2016 - 07.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Correctional Officer Sr.
CCA
03.2010 - 11.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
High School Diploma -
Enterprise
Fremont, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
Accomplishments
- Successfully completed two-week security training program.
- Helped company recover $Thousands by identifying and reporting internal theft.
- also found contraband.
Certification
- Certified Sort training [Core-Civic] 4 weeks
CPR CERTIFACATION
Sort training was essential self defense, in handcuff class, deploying chemical agents, operated hornets nest if needed. etc...
Timeline
Security Officer
Lucky Star Casino
04.2021 - 05.2023
Census Field Supervisor
United States Government
02.2019 - 10.2020
Cashier
Loves Travel Stop
07.2018 - 08.2019
Housekeeper
Great Plains Hospital
07.2016 - 07.2017
Correctional Officer Sr.
CCA
03.2010 - 11.2015
High School Diploma -
Enterprise
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