Summary
Overview
Work History
Education
Skills
Key Qualifications
Certification
Timeline
Generic

Tammy Evans

USA

Summary

Property Desk Adjuster with extensive experience in claims management and compliance at Alacrity. Proficient in Xactanalysis for precise assessments and recognized for strong problem-solving abilities. Achieved streamlined claims processing, improving efficiency and accuracy while reducing cycle times in demanding situations. Dedicated to exceptional customer service and high attention to detail.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Property Desk Adjuster Hurrican Helene and Beryl

Alacrity
Irving, TX
01.2024 - 02.2025
  • Handled claims for various types including daily, wind/hail, water, property, and large loss.
  • Collaborated with carriers MSI and QBE to streamline claims processing.
  • Reviewed claim documents for accuracy and compliance with carrier guidelines.
  • Executed claim escalation procedures effectively when needed.
  • Determined coverage eligibility based on policy terms and issued settlement payouts.
  • Maintained efficient cycle times while ensuring high-quality claims handling.
  • Proficiently utilized industry software such as Evole/FileTrac, Xactanalysis, and CCC.
  • Documented claim files and submitted comprehensive reports for closure.
  • Conducted detailed investigations by scoping damages, calculating Actual Cash Value (ACV), and Depreciated Value (DV), and issuing accurate claim payments.

Asset Protection Officer

Wal-Mart
Dallas, TX
11.2018 - 07.2023
  • Conducted detailed investigations of violations, theft, and inventory discrepancies.
  • Interviewed associates to identify and address suspicious activities.
  • Developed training initiatives that effectively minimized fraud, accidents, and theft.
  • Reduced shrink damages and variances through vigilant observation and targeted training.

Tele-reporter / Compliance

Wal-Mart CMI Claims Management Worker’s Comp Division
Dallas, TX
10.1999 - 11.2018
  • Answered phone calls from customers and physicians, routing inquiries to appropriate departments.
  • Adhered to HIPAA regulations while addressing customer questions related to claims.
  • Entered data from customer reports accurately on relevant forms.
  • Organized workflows for incoming data dispatched to claim adjusters.
  • Input over 60 casualty claims daily into system for prompt investigation.
  • Audited worker's compensation documentation to ensure accuracy and compliance.

Education

Cosmetology -

Jones Beauty College
Dallas, TX
01.2001

Skills

  • Claim zone management
  • Cash handling
  • Switchboard operation
  • Internet proficiency
  • Email communication
  • Customer service excellence
  • Problem solving
  • Attention to detail
  • Confidential information handling
  • Communication and call handling
  • Workflow tools: CCC and Outlook
  • Estimating software: Xactimate and Xact-Analysis
  • Claims management systems: Guidewire, CoreLogic, Symbility, Claim Tracker, and Snap Sheet

Key Qualifications

Over 16 years of experience in project coordination, operating a successful business as owner/operator, skilled at balancing the needs of clients in both personal and professional capacities. Functional knowledge of assisting with resources, training, and policies.

Certification

  • All Lines Adjusters License
  • State Farm Outside Auto
  • FEMA NFIP Certified
  • State Farm Fire And Property
  • Life License
  • Notary
  • Cosmetologist License

Adjusters Licensed in the following states.

Texas

Louisiana

Georgia

Florida

Life License in the following states.

Texas

Louisiana

Georgia

Timeline

Property Desk Adjuster Hurrican Helene and Beryl

Alacrity
01.2024 - 02.2025

Asset Protection Officer

Wal-Mart
11.2018 - 07.2023

Tele-reporter / Compliance

Wal-Mart CMI Claims Management Worker’s Comp Division
10.1999 - 11.2018

Cosmetology -

Jones Beauty College

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