Tammy Fountain
Holly Hill,SC
Summary
Administrative professional with twenty three years of experience in the medical field and other private professional businesses. Worked in conjunction with executives, physicians, agents, and other managers to improve internal operations for medical facilities and small businesses. Strengths; efficient, reliable, team player and proficient in desktop software. Posses diversified skill sets covering Administrative Support, Client and Patient relations, Human Resources and Account/Project Management.
Overview
15
15
years of professional experience
Work History
Manager of Business Development and Sales
Blanton And Son's LLC
Ridgeville , SC
2019.01 - 2021.07
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and managed 10 employees
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues
- Built relationships with customers and community to establish long-term business growth
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Company Operations Manager
Richard's Concrete
Summerville
2010.03 - 2020.08
- Increased overall business growth with strategic planning and execution of expansion projects.
- Drove process improvements that resulted in reduced turnaround times for key tasks, increasing overall operational efficiency.
- Led change management initiatives to align organizational culture with evolving business objectives.
- Reduced operational costs by identifying inefficiencies and recommending cost-saving measures.
- Ensured regulatory compliance by staying current on industry standards, conducting internal audits, and addressing areas of concern.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit by 20%.
Manager
Jordan Oil Company
2014.10 - 2019.12
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed and mentored new hires during their onboarding process, ensuring were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Manager
Dollar General Market
2012.07 - 2014.09
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join team.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maximized profits 15% by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
Office Assistant
Ridgeville Fire Department
2010.08 - 2013.06
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Delivered clerical support by handling range of routine and special requirements.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Edited documents to keep company materials free of grammar errors.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
Front Office Manager
Summerville Dentistry
2012.01 - 2013.02
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Customer Service Executive
The Gilston Agency
Charleston , SC
2006.03 - 2012.11
- Implemented new protocols to optimize team performance and deliver consistent results.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Played pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Informed customers of upcoming promotions and deals to boost sales.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Evaluated interactions between associates and customers to assess personnel performance.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate in Medical Assistant - Medical Assisting
Orangeburg Calhoun Technical College
Orangeburg, SC05.2002
Skills
- New Business Development
- Customer Billing
- Customer Service
- Account Management
- Interpersonal Skills
- Multitasking Abilities
- Excellent Communication
- Professionalism
- Adaptability
- Teamwork and Collaboration
Timeline
Manager of Business Development and Sales
Blanton And Son's LLC
2019.01 - 2021.07
Manager
Jordan Oil Company
2014.10 - 2019.12
Assistant Store Manager
Dollar General Market
2012.07 - 2014.09
Front Office Manager
Summerville Dentistry
2012.01 - 2013.02
Office Assistant
Ridgeville Fire Department
2010.08 - 2013.06
Company Operations Manager
Richard's Concrete
2010.03 - 2020.08
Customer Service Executive
The Gilston Agency
2006.03 - 2012.11
Certificate in Medical Assistant - Medical Assisting
Orangeburg Calhoun Technical College
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