Tammy French
Newbern,TN
Summary
I am seeking a position in a challenging, yet rewarding capacity. My qualifications are based on my years of experience in Store Management with proven expertise in inventory management, team leadership and most importantly my customer service skills at Big Lots Stores, Inc. Successfully enhanced customer satisfaction through strategic merchandising and effective employee training, resulting in a significant reduction in turnover. Adept at optimizing operations and fostering a positive work environment, driving both sales growth and operational efficiency.
Overview
32
32
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
09.2018 - 07.2021
- Assisted in daily store operations to ensure a welcoming environment for customers.
- Learned inventory management techniques to maintain accurate stock levels.
- Supported team members in executing visual merchandising strategies effectively.
- Engaged with customers to understand their needs and enhance shopping experience.
- Participated in training sessions to develop knowledge of product offerings and promotions.
- Facilitated communication between team members to improve workflow and service delivery.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store Operations Manager
Big Lots Stores, Inc.
07.2011 - 09.2018
- Streamlined store operations by implementing efficient inventory management practices.
- Trained and mentored team members to enhance customer service standards.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed and executed operational policies that improved overall store performance.
- Oversaw daily store activities, ensuring compliance with company policies and procedures.
- Managed staffing schedules to optimize labor costs and meet customer demand effectively.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Senior Vice President & Director of Loan Processes
First Citizens National Bank
08.2000 - 06.2010
- Led cross-functional teams to drive strategic initiatives and improve operational efficiency.
- Developed and implemented organizational strategies that enhanced service delivery and customer satisfaction.
- Mentored senior management, fostering leadership skills and promoting a culture of innovation.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Initiated training program that standardized lending staff and senior management training to create a customer centric organization.
- Secured vital partnerships with industry leaders, enhancing company reputation and expanding market reach.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Networked with customers, prospects and partners at conferences and trade shows.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed loan department's first incentive plan that resulted in decrease of lending errors, policy exceptions and cross sales of other bank products.
Vice President & Loan Support Manger
First Citizens National Bank
06.1995 - 08.2000
- Led cross-functional teams to drive operational improvements and increase overall productivity.
- Oversaw budgeting processes, facilitating accurate financial forecasting and resource distribution.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established and directed successful programs focused on processing Commercial, Consumer, Real Estate, SBA and Participation Loans.
- Managed Commercial, Consumer, Customer Service Representatives for the Main Office.
- Responsible for training all new lending processors for Main Office and Branch Locations.
Assistant Vice President & Loan Support Manager
First Citizens National Bank
08.1989 - 07.1992
- Managed Loan Processors at the Dyersburg, TN., main office.
- Processed Commercial, Consumer, Real Estate, Participation, and SBA Loans for lenders.
Loan Processor & Customer Service Assistant
First Citizens National Bank
06.1989 - 07.1992
- Reviewed loan applications for accuracy and completeness, ensuring compliance with regulations.
- Processed Commercial and Consumer Loans, open Checking, Savings, and IRA Accounts and assisted with teller transactions.
Education
High School Diploma -
Dyer County High School
Newbern, TNSkills
- Team Leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Documentation and reporting
- Strategic thinker
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Payroll management
- Sales professional
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Outstanding communication skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Microsoft Word
- Excel
- Leading staff meetings
- Vendor management
- Budget development
- Flexible schedule
Timeline
Store Manager
Big Lots Stores, Inc.
09.2018 - 07.2021
Store Operations Manager
Big Lots Stores, Inc.
07.2011 - 09.2018
Senior Vice President & Director of Loan Processes
First Citizens National Bank
08.2000 - 06.2010
Vice President & Loan Support Manger
First Citizens National Bank
06.1995 - 08.2000
Assistant Vice President & Loan Support Manager
First Citizens National Bank
08.1989 - 07.1992
Loan Processor & Customer Service Assistant
First Citizens National Bank
06.1989 - 07.1992
High School Diploma -
Dyer County High School
Similar Profiles
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
Kemela HardingKemela Harding
Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.
Nicholas DentNicholas Dent
Asst Store Mgr - Merch at Big Lots Stores, Inc.Asst Store Mgr - Merch at Big Lots Stores, Inc.
Autumn AllenAutumn Allen
General Laborer at Firestone Industrial Products CompanyGeneral Laborer at Firestone Industrial Products Company
Michelle SandersMichelle Sanders
Lead Mammographer/biopsy Technologist at West TN Healthcare DyersburgLead Mammographer/biopsy Technologist at West TN Healthcare Dyersburg