Tammy Girdner
Colorado Springs,CO
Summary
Motivated team member ready to meet and exceed objectives with many years of experience in customer service and interacting with the public. Strengths include strong ability to multitask and adapt, effective communication and active listening, and working efficiently as a member of a team but also adept at working effectively unsupervised. Proactive and positive attitude with an ability to learn quickly and the motivation to utilize my skill set for success.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Amazon Flex Delivery Driver
Amazon
Oklahoma City, Oklahoma
11.2021 - 09.2024
- Received daily delivery instructions and route assignments from dispatch.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Visitor Center Shift Lead
United States Air Force, USAF
Oklahoma City, Oklahoma
06.2019 - 03.2021
- Performed background checks on visitors requesting entry as well as contracting personnel needing badges.
- Created visitor passes, restricted area badges, and contracting badges after proper verification.
- Performed administrative tasks including filing documents, data entry.
- Responded to customer inquiries and complaints in a professional manner.
Security Forces Patrolman
United States Air Force, USAF
Oklahoma City, Oklahoma
02.2016 - 06.2019
- Monitored access control points, checked identification cards, and issued visitor passes after proper verification.
- Responded promptly to calls for assistance from law enforcement personnel or citizens.
- Attended regular training sessions on topics related to security operations such as self-defense techniques and first aid procedures.
- Prepared detailed reports documenting security incidents, investigations, and arrests made.
- Managed and maintained security equipment, ensuring operational readiness at all times.
- Conducted regular security patrols to ensure the safety of personnel and property.
Waitress
Rose’s Cafe
Kite, Georgia
05.2015 - 08.2015
- Greeted customers with a cheerful demeanor and professionalism while upkeeping rapport the entire service.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
Sales Clerk
Farmers Home Furniture
Wrightsville, Georgia
07.2014 - 08.2015
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Greeted customers and responded to inquiries in a professional manner.
- Assisted in the development of store displays to promote products.
- Attended weekly team meetings discussing sales goals and strategies for achieving them.
- Maintained and organized store displays to enhance product visibility to promote sales.
- Ensured clean workspace and floor room by sweeping, vacuuming, and wiping down surfaces as needed.
Education
Bachelor of Science - Anthropology
University of Colorado At Colorado Springs
Colorado Springs, CO 05.2023 - 08.2025
Bachelor of Science - Anthropology
Southern New Hampshire University
Hooksett, NH 09.2021 - 05.2023
Security Forces Member - Security Forces Journeyman Course
United States Air Force
San Antonio, TX 10.2015 - 01.2016
Johnson County High School
Wrightsville, GASkills
- Customer service
- Critical thinking
- Problem-solving
- Effective communication
- Reliability
- Attention to detail
Timeline
Bachelor of Science - Anthropology
University of Colorado At Colorado Springs
05.2023 - 08.2025
Amazon Flex Delivery Driver
Amazon
11.2021 - 09.2024
Bachelor of Science - Anthropology
Southern New Hampshire University
09.2021 - 05.2023
Visitor Center Shift Lead
United States Air Force, USAF
06.2019 - 03.2021
Security Forces Patrolman
United States Air Force, USAF
02.2016 - 06.2019
Security Forces Member - Security Forces Journeyman Course
United States Air Force
10.2015 - 01.2016
Waitress
Rose’s Cafe
05.2015 - 08.2015
Sales Clerk
Farmers Home Furniture
07.2014 - 08.2015
Johnson County High School