Tammy Glover
Jeffersonville,IN
Summary
Dynamic manager with a proven track record at Indiana University Southeast, excelling in team leadership and customer service. Enhanced operational efficiency by cross-training staff and resolving conflicts, resulting in improved employee engagement and customer satisfaction. Skilled in inventory management and time management, fostering a productive and organized work environment.
Overview
1
1
Certification
Work History
Manager
Indiana University Southeast
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
New Albany High School
New Albany, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Operations management
- Shift scheduling
Accomplishments
*Winner of the 2022 Distinguished employee.
* Started out as a cashier, was promoted to assistant manager in 2009.
* Promoted to manager of the Subway unit in 2021.
Certification
Servsafe
Timeline
Manager
Indiana University Southeast
High School Diploma -
New Albany High School
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