Tammy Hammer
Moorhead,MN
Summary
Motivated individual skilled in a client-focused, Human Service industry. Experience in building customer relationships and understanding customer/client needs. Ability to write up client centered plans, advocate for clients, properly explain programs, policies and procedures to clients of all cultures and ethnicities. Liaises between clients, county Case manager's and Fiscal Management Supports. Organized and dependable with the ability to manage multiple priorities. Eager to learn new skills.
Overview
18
18
years of professional experience
Work History
CDCS Support Planner
Blue Sky Inc.
12.2015 - Current
- Provide information about CDCS to children and adults who have an approved waiver or Alternative Care program in the state of MN.
- Applied person-centered thinking and planning principles to facilitate the development of a self-directed person centered plan.
- Development of quality CSP's that include all necessary components and information required by the MN DHS to authorize CDCS services.
- Work closely as a liaison between Client, Lead Agency and Fiscal Management provider.
- Properly define and describe the clients identified needs.
- Implementing, revising, monitoring and evaluating approved budgets per client on an ongoing basis.
- Develop an interpersonal relationship with the established clients and new upcoming clients.
Independent Stylist
Self-employed/Part-time
05.2006 - Current
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entered sales transactions, and quarterly tax preparation for self-employed business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair based on customer preference.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Performed statistical analyses to gather data for operational and forecast team needs.
Title 5 Reading Specialist
Hawthorne Elementary School
08.2012 - 05.2013
- Wrote and delivered customized instruction to individual students and groups.
- Built positive and productive relationships with teachers to drive improvements to reading programs.
- Developed goals and realistic plans for achieving each target.
Education
Bachelor of Arts - Social Work
Minnesota State University - Moorhead
Moorhead, MN05.1997
Skills
- Strong Communication Skills
- Working With Diverse Population
- Client Advocate
- Strong Time Management Skills
- Office Organization
- Effective Customer Communication
- Adaptable And Flexible
- Client Needs Assessment
- Creating And Implementing Goals For Clients
- Motivated to work independently
Timeline
CDCS Support Planner
Blue Sky Inc.
12.2015 - Current
Title 5 Reading Specialist
Hawthorne Elementary School
08.2012 - 05.2013
Independent Stylist
Self-employed/Part-time
05.2006 - Current
Bachelor of Arts - Social Work
Minnesota State University - Moorhead
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