Tammy Harper
Bluffton,SC
Summary
Professional with extensive experience in customer service and conflict resolution, recognized for meticulous attention to detail and ability to enhance guest interactions. Proven skills in improving customer satisfaction and driving business success through effective communication and problem-solving. Strong organizational abilities in managing reservations and inquiries in high-pressure environments, leading to increased operational efficiency.
Overview
28
28
years of professional experience
Work History
Reservationist and Property Manager
Ocean Reef Vacation Rentals
Destin, Florida
01.2024 - 07.2025
- Assisted customers with reservation inquiries and bookings.
- Communicated effectively with guests regarding changes or confirmations.
- Provided exceptional customer service to enhance guest satisfaction.
- Resolved conflicts and addressed concerns with professionalism.
- Resolved customer complaints in a professional manner.
- Promoted additional services such as restaurant reservations or spa treatments to guests.
- Assisted customers in making reservations over the phone and online.
- Responded promptly to emails sent by customers regarding their inquiries.
- Managed cancellations and changes in existing reservations.
- Maintained a friendly environment to encourage repeat business from customers.
- Maintained clear communication with property owners and vendors.
Elementary School Teacher
Mill Valley/Ross Valley School District
Mill Valley, California
09.1997 - 06.2023
- Designed engaging lesson plans for diverse student needs and learning styles.
- Fostered a positive classroom environment promoting respect and collaboration among students.
- Implemented effective classroom management strategies to maintain focus and discipline.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with parents and guardians to support student learning and development.
- Developed interdisciplinary projects integrating various subjects to enhance student engagement.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Participated in professional development workshops to stay current with teaching methodologies.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
- Handled challenging classroom behaviors with positive and affirming techniques.
Education
Bachelor of Science - Education
Western Kentucky University
Bowling Green, Kentucky, KY05-1995
Skills
- Reservation management
- Customer relationship management
- Conflict resolution
- Attention to detail
- Adaptability
- Professionalism and courtesy
- Customer service
- Team collaboration
- Lesson planning
- Classroom management
- Educational technology
- Curriculum development
- Communication skills
Timeline
Reservationist and Property Manager
Ocean Reef Vacation Rentals
01.2024 - 07.2025
Elementary School Teacher
Mill Valley/Ross Valley School District
09.1997 - 06.2023
Bachelor of Science - Education
Western Kentucky University