Tammy Harper
Pontoon Beach,IL
Summary
Experienced in Women’s Fashion Management with a passion to help clients and lead a team to win. Gifted at creating a personalized experience and seeing that the guest is highly satisfied. Passionate about delivering over the top customer service so they become life long loyalist to the brand.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Carter's
Chesterfield, MO
01.2026 - Current
- Oversaw all aspects of operations by assuming managerial responsibilities in the absence of the manager, maintaining operational continuity
- Collaborated with manager to develop strategies that achieved sales targets and boosted customer satisfaction
- Streamlined daily operations by assisting in management, enhancing workflow efficiency
- Implemented action plans by analyzing selling reports to identify sales opportunities
- Identified trends and opportunities for improvement by analyzing sales data, supporting data-driven decision making
- Facilitated team growth by actively participating in hiring new employees
- Enhanced store presentation by overseeing visual merchandising and executing floor sets according to mapping guidelines
Assistant Manager
Dry Goods USA
Des Peres, MO
12.2024 - 01.2026
- Streamlined daily operations to ensure smooth and efficient workflow
- Collaborated with manager to develop strategies that achieved sales targets and enhanced customer satisfaction
- Assumed managerial responsibilities in manager's absence, overseeing operations to maintain continuity
- Ensured smooth and efficient workflow by assisting in the management of daily operations
Assistant Manager
Fossil
Chesterfield, MO
10.2024 - 12.2024
- Analyzed sales data to identify trends and implemented targeted strategies, enhancing sales effectiveness
- Managed cash handling procedures, including opening/closing registers and preparing deposits, ensuring financial accuracy
- Maintained compliance by keeping accurate records of financial transactions, including daily sales reports, invoices, and receipts
- Utilized POS systems to process orders accurately and efficiently, improving order fulfillment
Assistant Manager
Ann Inc. LOFT
Fairview Heights, IL
05.2021 - 10.2024
- Led team of 15 from diverse backgrounds, promoting collaboration and enhancing team dynamics
- Managed a team of 15 people from various backgrounds, fostering a collaborative environment
- Enhanced team performance by training new employees in all areas of the sales role
- Cultivated and strengthened client relationships by identifying and pursuing new networking opportunities
- Improved store appeal by designing and implementing attractive floor and window displays
- Ensured a positive shopping experience by maintaining a clean and presentable space for clients
- Ensured accurate financial operations by opening and closing out registers
Sales Lead
White House Black Market
11.2020 - 05.2021
- Generated new business by making outbound sales calls to prospective leads using effective communication skills
- Drove sales of company products and services by meeting with customers using a strategic and organized approach
- Generated new business through outbound sales calls to prospective leads, leveraging effective communication skills to build relationships
- Engaged shoppers by providing assistance and information on merchandise and product features, enhancing customer experience
- Promoted target products and increased customer traffic by strategically planning and setting up merchandise displays
- Promoted target products and attracted customer traffic by assisting in strategic planning and setup of merchandise displays
- Drove sales of company products and services by engaging customers with a strategic, organized approach
- Streamlined sales process by producing sales documents, finalizing deals, and filing records
Sales Associate
Dillard's
10.2019 - 11.2020
- Greeted customers with a friendly attitude and provided assistance, enhancing customer satisfaction
- Cultivated strong relationships with customers, fostering loyalty and encouraging repeat visits
- Greeted customers warmly and provided tailored assistance, contributing to positive shopping experiences
- Processed customer purchases, payments, and issued receipts using the register
- Maintained an organized and current sales area by performing floor moves and merchandising
- Processed customer transactions efficiently, ensuring accurate payments and timely receipt issuance
Tax Preparer / Receptionist
H&R Block Inc
Granite City
01.2015 - 04.2016
- Prepared and filed taxes for clients in a friendly and timely manner, ensuring compliance with regulations
- Greeted visitors, assessed needs, and directed to appropriate personnel, enhancing overall client satisfaction
- Determined clients' eligibility for tax credits or deductions, maximizing potential refunds
- Finalized and processed paperwork with local, state, and federal government authorities, ensuring accuracy
- Collected detailed information and required paperwork from clients to complete tax returns accurately
- Identified and communicated beneficial products and services to clients, creating new business opportunities
- Answered and directed incoming calls using a multi-line telephone system, maintaining efficient communication
- Scheduled and confirmed appointments, optimizing office workflow
- Generated additional business opportunities by informing clients of beneficial products and services
- Organized and maintained copies of completed returns and related documents, ensuring compliance with company procedures and regulations
Education
High School Diploma -
Christian Liberty Academy
Skills
- Retail management
- Sales reporting
- Customer service
- Customer interaction
- Customer complaint resolution
- Customer inquiry handling
- Guest services
- Team leadership
- Team training
- Mentoring
- Employee relationship building
- Operations management
- Multi-line phone operation
- Computer literacy
- Fashion retail
- Fashion styling
- Visual merchandising
- Record filing
- Documentation review
- Data entry
- Order assistance
- POS
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Suite
- Workday
- Dayforce
- Typing
- Windows
- Computer skills
- Phone etiquette
- Multi-line phone operation
- Appointment scheduling
- Administrative experience
- Administrative skills
- Time management
- Attention to detail
- Organizational skills
- Delegation
- Problem-solving
- Decision making
- Leadership
- Writing skills
- Front desk
- Microsoft
- Team training
- Team leadership
- Visual merchandising
- Computer literacy
- Google Suite
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Assistant Manager
Carter's
01.2026 - Current
Assistant Manager
Dry Goods USA
12.2024 - 01.2026
Assistant Manager
Fossil
10.2024 - 12.2024
Assistant Manager
Ann Inc. LOFT
05.2021 - 10.2024
Sales Lead
White House Black Market
11.2020 - 05.2021
Sales Associate
Dillard's
10.2019 - 11.2020
Tax Preparer / Receptionist
H&R Block Inc
01.2015 - 04.2016
High School Diploma -
Christian Liberty Academy