Tammy Harris

• Answer and direct over 40+ calls daily, with goals including managing customers accounts, responding to service queries, and cancelling accounts
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Improved customer service wait times to mitigate complaints.
• Mentored new employees on procedures and policies to maximize team performance.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Used proven techniques to de-escalate angry customers during telephone interactions.

PCA Caregiver

Albany, GA

Caring Hearts Healthcare

• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.

Tyson Chicken Foods

Camilla, GA

Debone Line Worker

• Checked and maintained the quality of deboned poultry products to meet company standards.
• Sorted and separated poultry parts for further processing.
• Removed bones from poultry meat using hand knives or automated machines.
• Cleaned work area, equipment, tools, and utensils according to established sanitation procedures.

Proctor & Gamble Incorporated

Albany, GA

Packaging Worker Handler

• Operated and maintained packing machinery to ensure efficient production of goods.
• Inspected products for defects prior to packaging.
• Organized items in boxes according to size, weight, and type.
• Stacked filled boxes on pallets for shipping purposes.
• Labeled packages with required information such as destination and contents.
• Checked inventory levels and replenished supplies when needed.
• Ensured that all safety regulations were strictly followed while operating packing machines.