Tammy Henderson
Warminster,PA
Summary
Proven leader at Houchens Food Giant, adept in customer service and staff supervision, enhanced operational efficiency and reduced discrepancies. Excelled in fraud prevention, achieving high customer satisfaction through effective employee training and innovative strategies. Skillfully managed supply chain, significantly improving productivity and collaboration across departments.
Overview
15
15
years of professional experience
Work History
Front End Manager
Houchens Food Gaint
02.2018 - 05.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Delivery Manager
Houchens Food Gaint
01.2009 - 03.2014
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 12 staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Education
No Degree - Business Management
Murray State University
Murray, KYHigh School Diploma -
Heath High School
West Paducah, KY06.1993
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
Timeline
Front End Manager
Houchens Food Gaint
02.2018 - 05.2024
Delivery Manager
Houchens Food Gaint
01.2009 - 03.2014
No Degree - Business Management
Murray State University
High School Diploma -
Heath High School
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