TAMMY HICKS
Hubbard,IA
Summary
Knowledgeable Case Manager experienced in coordinating care for people. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. WIth a desire to all are safe with their basic needs met.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Rehabilitation Counselor
Iowa Workforce Deveolpment
2023.04 - Current
- Assist individuals with addressing disabilities and developing career plans. Managing case load of over 120 job candidates.
- Assess medical records and diagnosis for eligibility of Vocational Rehabilitation Services.
- Promote development of interviewing, resume writing and etiquette skills with clients diagnosed with disability.
- Coordinate community resources and secured referrals.
- Prepare and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Social Worker II
Iowa Department of Human Services
2011.01 - 2023.04
- Provide assistance and resources to multiple families in child welfare system. Encourage families to utilize community resources, family team meeting and therapeutic services.
- Educate families on services in community to support self-sufficiency by building on their own strengths in order to overcome barriers.
- Assist families in seeking treatment for mental health, substance abuse and parenting. M
- Meet all guidelines provided by Department and abide by state and federal laws.
- Assist co-workers and providers in meeting family's needs including assisting with visitations, court appearances, and collective problem solving.
In Home Counselor
Children & Families of Iowa
2009.07 - 2010.10
- Meet with families regularly as directed by the Department of Human Services Case Manager. Report concerns to the correct Department or law enforcement as necessary to ensure safety.
- Assist families in identifying barriers and assisting them in utilizing community resources to overcome them.
- Document all contact with family and provide report monthly to the Case Manager and the families.
- Organize appointments by working around families' busy schedules.
- Be available for families Court hearings and provide support and testimony.
Psychiatric Assistant II
Mary Greely Medical Center
2007.08 - 2009.07
- Assist medical personnel in the planning, evaluation and delivery of patient care including inpatient care, outpatient care.
- Create and implement treatment plans and goals with patients.
- Assist patients in making and keeping appointments with doctors, job interviews, group homes and apartment viewings.
- Document detailed tracking of patients reactions, issues and concerns that occurred throughout the shift.
- Relay pertinent information to medical personnel, such as doctors and nurses as needed to include reported possible medication side effects.
- Adhere to strict HIPPA patient confidentiality guidelines.
Education
Master of Science - Human Services
Capella University
Minneapolis, MN2012
Post Graduate - Addiction Counseling
Capella University
Minneapolis, MN2010
Bachelor of Arts - Psychology
Buena Vista University
Iowa Falls, IA2007
Associate of Arts - Criminal Justice
Des Moines Area Community College
Ankeny, IA2007
Associate of Science - Liberal Arts
Des Moines Area Community College
Ankeny, IA2003
Skills
- Creative Solutions
- Crisis Situations
- Coordinating Referrals
- Client Contact
- Safety Protocols
- Case Planning and Management
- Family Reunification
- Data Collection
- Case Needs Assessment
- Community Referrals
Certification
- Mediation Training - Iowa Mediation Service 05/03/2023
Timeline
Rehabilitation Counselor
Iowa Workforce Deveolpment
2023.04 - Current
Social Worker II
Iowa Department of Human Services
2011.01 - 2023.04
In Home Counselor
Children & Families of Iowa
2009.07 - 2010.10
Psychiatric Assistant II
Mary Greely Medical Center
2007.08 - 2009.07
Master of Science - Human Services
Capella University
Post Graduate - Addiction Counseling
Capella University
Bachelor of Arts - Psychology
Buena Vista University
Associate of Arts - Criminal Justice
Des Moines Area Community College
Associate of Science - Liberal Arts
Des Moines Area Community College
- Mediation Training - Iowa Mediation Service 05/03/2023
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