Tammy Horalek
Corpus Christi,TX
Summary
Proven customer service expert from Circle K, adept in problem-solving and critical thinking, enhanced customer loyalty through exceptional service and swift conflict resolution. Demonstrated ability to exceed performance targets, ensuring optimal occupancy rates at Best Western Hotel. Skilled in active listening and maintaining professionalism under pressure, significantly improving guest satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cirlce K
06.2023 - 09.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Front Desk Agent
Best Western Hotel
11.2021 - 11.2023
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Manager on Duty
McDonald’s
11.2008 - 03.2017
Education
Richmond
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Cirlce K
06.2023 - 09.2024
Front Desk Agent
Best Western Hotel
11.2021 - 11.2023
Manager on Duty
McDonald’s
11.2008 - 03.2017
Richmond
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