Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Hudson

Rocky Mount,VA

Summary

Organized, goal oriented, and driven people person who is dedicated to working at the task given while maintaining Company and Government guidelines per said task. Great with self-guided projects, and group work. Very well versed in customer service, and people skills, with both adults and adolescents. Superb with time management and scheduling. Knowledgeable in medical terminology along with multiple computer systems, and multi-line phone calls while keeping a professional level of customer service. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

32
32
years of professional experience

Work History

Donor Management Coordinator

Vivex Biologics/ Legacy Donor Services
08.2020 - Current
  • I collaborate with donor families facilitating the possibility of tissue and eye donation with care and compassion while working closely with the UMTB Donor Services Foundation staff and Donor Partners to facilitate screening of donors according to our current medical criteria
  • Obtains and reviews all relevant medical records to determine suitability with RN's and MDs on call
  • Ensure that all data has been entered correctly and when available log into the EMR to obtain full and thorough past medical history of any potential donors
  • Completes Authorizations and conducts/documents Donor Risk Assessment Interview with the NOK/designated historian according to FDA Regulations, AATB Standards, and UMTB Donor Services Foundation protocols and policies
  • Always conduct myself with empathy and respect for the donor, the donor family, and the tissue recipients
  • Knowledge of FDA Regulations/AATB Standards/UMTB Donor Services Foundation policies and protocols necessary in performing their job duties
  • Approaches NOK of potential donor to request tissue donation
  • Strive to support an average consent rate of 65% or higher
  • Collaborate closely with my Team Leads (via chat) and AOC on call when the need arises in some cases to decide donor suitability
  • Proficient in Case coordination and "pushing cases," aligning Transport to Recovery Suites, communicating with Recovery Team Leads and Hospitals for transport of Decedents to Recovery Suites.

Client Care Representative/Office Assistant

Wisler Plumbing and Air
11.2019 - 01.2021
  • Maintain client base with professionalism that allows for effective communication with the customer
  • Effectively communicate one-on-one with the homeowner, managers and technicians in a manner that promotes respect, trust and ensures understanding
  • Collaborates with office staff and other Techs to ensure maximum productivity and profitability
  • Responsible and accountable for commitment to service
  • Maintain a cheerful outlook always, strong personal and people skills while keeping composure and learning and processing new tasks
  • Actively listen to, understand, and successfully work with a wide range of people from diverse backgrounds to achieve outcomes.

Hospital Services Technician

American Red Cross
10.2018 - 11.2019
  • Work within the Hospital Services Department as Hospital Services Tech, receives calls from Hospitals, addressed concerns and inputs customer orders and STAT needs
  • Distribute blood and blood products as requested by customers
  • Monitor blood and blood product dates, temperature controls and inventory levels to maintain safe and adequate supply for Hospital Facilities and patient needs
  • Perform COBE Cell wash as requested by Physicians and provide coverage (on Call 24/7 bi-weekly) as is needed while maintaining all guidelines/standards and regulations as set by the company
  • Monitor temperature systems and respond to alarms
  • Process product recalls, market withdrawals and product discrepancies
  • Communicate with Courier Service and American Red Cross Richmond Headquarters and dispatch as necessary for STAT needs and delivery to ensure Blood Products arrive in a prompt manner.

Blood Collection Specialist/ Distribution Tech

Virginia Blood Services
01.2012 - 10.2018
  • Collaborate with volunteer Blood Donors daily as part of a mobile flex team
  • Clarify medical criteria to make sure donor candidate understands and meets outlined criteria as set by FDA (Food and Drug Administration) and AABB (American Association of Blood Banks) guidelines, performs Phlebotomy/ Venipuncture on Volunteer donors per all FDA and company guidelines and policies
  • Cross trained to work within the Hospital Services Department as Hospital Services Tech, receives calls from Hospitals, addressed concerns and inputs customer orders and STAT needs
  • Distribute blood and blood products as requested by customers
  • Monitor blood and blood product dates, temperature controls and inventory levels to support safe and adequate supply for Hospital Facilities and patient needs
  • Perform COBE 2991 Cell Processor as requested by Physicians to perform Deglycerolization and washing of Mononuclear cells and washing of Packed Red Blood Cells to remove Plasma and washing of Platelets
  • Providing coverage (on Call 24/7 bi-weekly) as needed while supporting all guidelines/standards and regulations as set by the company and FDA
  • Monitor temperature systems and respond to alarms
  • Process product recalls, market withdrawals and product discrepancies
  • Also order and maintain all Donor Service Supplies for Warehouse on site to ensure teams have adequate supply of necessary Blood Collection Bags, ALYX Kits, Blood Collection Supplies, Snacks, and Drinks, etc
  • Communicate with Courier Service and Virginia Blood Services Richmond Headquarters and dispatch as necessary for STAT need and delivery to ensure Blood Products arrive promptly.

Donor Center Coordinator

Old Dominion Eye Foundation
06.2014 - 08.2016
  • Answer all incoming potential Eye and Tissue referrals
  • Inputs case information for potential Cadaveric Eye Donors; completes and documents medical screening with Physician's, RN's, Medical Examiner's, and Law Enforcement Agencies to determine medical suitability as it aligns with all Medical and FDA Requirements
  • Call and approach next of kin to discuss their decision towards donation while compassionately answering their questions, obtaining detailed background history, and recording legal consent for donation to proceed
  • Dispatch and communicate with recovery technicians to route to hospitals; coordinate with medical staff, Medical Examiner's office, Funeral Homes, and other Organ Procurement Agencies as it applies to each case.

Cake Decorator

Arrington Enterprises
08.2007 - 09.2012
  • Worked as a cake decorator on a P/T basis while attending college
  • Maintained department and product to all Sanitation and Safety Guidelines and production Goals
  • Displayed product and prepared customer orders
  • Communicated daily with customers and supervisory staff to maintain projected goals while minimizing any profit loss
  • Competed in and placed 2nd Place Nationally in AEI Cake Decorating Contest.

Medicare Part D Representative

United Healthcare
08.2008 - 08.2011
  • Aid customers with questions and concerns on their current drug plans
  • Worked with multi- line phone systems and multiple computer programs, working up to the point of transitioning to a work from home agent
  • Offered new plans and enrolled customers, assisted with debt collections team processing credit card payments on delinquent accounts, assuring compliance with all federal guidelines.

Mid-Atlantic Sales Representative

Complete Sales Inc.
01.1997 - 12.2002
  • Maintained a six-state territory consisting of 325 stores; Called on stores to ensure products were displayed and managed to standards/ FDA Guidelines and communicated any concerns to corporate level, supported documentation and quality control between Brokerage Firm and Kroger Corporate office
  • Served as liaison between Store Level management, corporate level management, Food manufacturers and CEOs to ensure quality stayed consistent.

Deli/Bakery Manager

Food Lion
01.1992 - 12.1996
  • Performed supervisory duties per policies and procedures, completed scheduling, completed performance evaluations, and addressed any concerns including disciplinary actions as needed
  • Maintained inventory and adhered to all FDA and foodservice guidelines ensuring that profit margins were met.

Education

General Studies Diploma -

Franklin County High School

Medical Billing/Coding Diploma with honors -

National College
01.2009

Skills

  • Microsoft Office Suite
  • ITx Itransplant Connect
  • Nice-InContact Softphone systems
  • Veloce Texting Platform (for OPO contact)
  • Strong attentive and active listening skills and patience to hear other's thoughts and concerns
  • Capable of contributing to team and/or work independently while managing time wisely
  • Regulatory Compliance (20years)
  • Customer Service (30years)
  • Safety/Sanitation Guidelines (30 years)
  • Database Management
  • Resource Allocation
  • Data Entry
  • Recordkeeping
  • Document Management
  • Strategic Planning
  • Administrative Oversight
  • Patient Registration
  • Writing Requirements
  • Data retrieval systems
  • Medical Terminology
  • Customer Service
  • Negotiation
  • Medical Billing
  • MS Office
  • Report Preparation
  • Database Administration
  • Excellent Communication
  • Effective Communication

Accomplishments

  • Graduated National College with Honors/Dean's List
  • Previous Virginia EMT for 8 years
  • CPR Certified (Adult and Child)
  • Mid-Atlantic Region 1st Place Winner of Food Show and Presentation for Mrs. Smith's Bakeries
  • Placed 2nd Place Nationally in an AEI Cake Decorating Competition

Timeline

Donor Management Coordinator

Vivex Biologics/ Legacy Donor Services
08.2020 - Current

Client Care Representative/Office Assistant

Wisler Plumbing and Air
11.2019 - 01.2021

Hospital Services Technician

American Red Cross
10.2018 - 11.2019

Donor Center Coordinator

Old Dominion Eye Foundation
06.2014 - 08.2016

Blood Collection Specialist/ Distribution Tech

Virginia Blood Services
01.2012 - 10.2018

Medicare Part D Representative

United Healthcare
08.2008 - 08.2011

Cake Decorator

Arrington Enterprises
08.2007 - 09.2012

Mid-Atlantic Sales Representative

Complete Sales Inc.
01.1997 - 12.2002

Deli/Bakery Manager

Food Lion
01.1992 - 12.1996

General Studies Diploma -

Franklin County High School

Medical Billing/Coding Diploma with honors -

National College

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