Tammy Jackson
Martinsville,IN
Summary
Achieved streamlined mortgage loan processing through meticulous attention to detail. Enhanced team performance by implementing best practices in training and development. Cultivated strong leadership and communication skills to drive team success.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Coordinator
Regions Mortgage
Indianapolis, IN
12.2020 - Current
- Collaborated with 8 mortgage loan officers and mortgage production manager to ensure exceptional customer service delivery.
- Oversaw creation, management, and distribution of all management reports.
- Organized and prepared files for submission to operations department.
- Managed scheduling of timely loan closings to enhance borrower satisfaction.
- Oversaw pipeline monitoring to ensure accurate tracking and logging of loan statuses.
Part Time Vault Teller
5/3 Bank
Indianapolis, IN
03.2018 - 05.2019
- Provided comprehensive guidance and support to new tellers, ensuring understanding of operational protocols.
- Facilitated customer satisfaction through a welcoming demeanor, professional conduct, and prompt support during transactions.
- Conducted thorough and accurate money counts to ensure financial integrity and operational efficiency.
- Implemented procedures to safeguard financial and customer information, preventing breaches and misuse.
- Maintained rigorous financial oversight by safeguarding funds and executing precise money transfers.
Assistant Branch Manager
Regions Financial Corp.
Indianapolis, IN
10.2016 - 03.2018
- Acknowledged by regional and district managers for outstanding sales management performance.
- Drove customer base expansion through targeted advertising of bank products.
- Compiled comprehensive reports outlining branch activities and performance metrics.
- Optimized branch production rates by managing staff conflict evaluations, overseeing hiring and termination processes, and coaching employees on company protocols and payroll operations.
Relationship Manager
Huntington Bancshares Incmd
Greenwood , IN
06.2014 - 10.2016
- Executed strategic initiatives to sustain 500% sales growth for five consecutive months.
- Managed customer outreach to address issues swiftly and uphold satisfaction levels.
- Developed and maintained strong client relationships to enhance satisfaction and loyalty through expert guidance.
Teller Supervisor
PNC Inc.
Greenwood, IN
01.2007 - 06.2014
- Leveraged strong presentation and mentoring skills to train and coach new staff with outcome of high advancement rates
- Top customer service scores in company for 5 years running.
- Developed and implemented organizational system that significantly enhanced monitoring of cash controls, regulatory compliance, security, and other processes.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
General Studies
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Perry Meridian High School
Indianapolis, IN06.1993
Skills
- Prioritized tasks and deadlines to ensure timely project completion
- Engaged with stakeholders to build and sustain productive partnerships
- Facilitated effective leadership practices within department to foster collaboration and drive results
- Facilitated collaborative discussions to address and overcome obstacles impacting project success
- Executed communication initiatives to ensure clarity and alignment among stakeholders
- Coordinated cross-functional teams to streamline workflows and improve project outcomes
Timeline
Mortgage Loan Coordinator
Regions Mortgage
12.2020 - Current
Part Time Vault Teller
5/3 Bank
03.2018 - 05.2019
Assistant Branch Manager
Regions Financial Corp.
10.2016 - 03.2018
Relationship Manager
Huntington Bancshares Incmd
06.2014 - 10.2016
Teller Supervisor
PNC Inc.
01.2007 - 06.2014
High School Diploma -
Perry Meridian High School
General Studies
Ivy Tech Community College of Indiana