Tammy Kavney-Rose

Howard Hanna

Batavia, NY

10.2021 - Current

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Developed strategies to increase customer satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Conducted annual performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Resolved escalated customer complaints in a timely manner.
Established strong working relationships with external partners such as vendors and suppliers.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Participated in community events to promote brand awareness.
Created reports summarizing operational performance metrics for senior management review.