Tammy Lacy
Mesa,AZ
Summary
Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hotels
Baywood Tx, Tucson Az
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
Direct Support Professionals (DSP)
Community Options Inc
Tempe, AZ
09.2019 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized client environment.
- Monitored progress and documented client health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ05.1980
Skills
- Attentive to People
- Developmental Disabilities
- First Aid Certification
- Calm and Professional Under Pressure
- Word Processing
- Data Entry and Maintenance
- Understanding Customer Needs
- Upbeat and Positive Personality
Timeline
Direct Support Professionals (DSP)
Community Options Inc
09.2019 - Current
Front Desk Agent
Hotels
High School Diploma -
Palo Verde High Magnet School
Similar Profiles
JULIANA VARGASJULIANA VARGAS
Housekeeping Manager at hotelsHousekeeping Manager at hotels
LAKSHAN CHANDRATHASLAKSHAN CHANDRATHAS
Housekeeping Supervisor at HotelsHousekeeping Supervisor at Hotels
Monica MendesMonica Mendes
Housekeeper at HotelsHousekeeper at Hotels