Hi, I’m
Alexis Shields
Lewis Center,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated Associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
years of professional experience
Work History
Lifepoint Church Lewis Center, OH
Front Desk Receptionist
02.2024 - Current
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ninja Xpress 8062 Orange Centre Dr, Lewis Center, OH 43035
Customer Service Associate
03.2023 - 01.2024
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Buffalo Wild Wings475 N Hook Rd, Delaware, OH 43015
Customer Service Representative
03.2021 - 09.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Packed orders and got the orders ready for the customer.
- Used the cash register to cash people out effectively.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Psychology
05.2026
Delaware Christian SchoolDelaware, OH
High School Diploma
04.2023
Skills
- Customer Account Management
- Telephone Reception
- Customer Service
- Hospitality and Accommodation
- Respectful and Compassionate
- Companionship and Emotional Support
- Compassionate Communication
- Attentive to People
- Strong Public Speaker
- Guest Relations
- Office Organization
- Cash Handling
Timeline
Front Desk Receptionist
Lifepoint Church
02.2024 - Current
Customer Service Associate
Ninja Xpress
03.2023 - 01.2024
Customer Service Representative
Buffalo Wild Wings
03.2021 - 09.2022
Liberty University
Bachelor of Science from Psychology
Delaware Christian School
High School Diploma